My parents' Roomba broke down a few weeks ago. They had insurance or something for such matters, so it got sent off to see if it could be repaired. It couldn't, as it turned out, so they were offered some amount of money.
However, they were entitled to a new replacement under the terms of the policy, and the amount offered wouldn't cover the cost of an equivalent model, so they kicked up a fuss. They spoke to someone there, who agreed and promised to send out a new one.
The new one didn't arrive, so they phoned and spoke to someone else, who apparently had a pretty snotty attitude but said they'd look into it, then never phoned back.
So yesterday they phoned and spoke to yet another person, who apologised, and checked, and told them they'd definitely receive their new one today, delivered by AO.
At lunchtime today, a delivery chap from AO arrived… with three new Roombas
I've told them, if the company can't be bothered to come and collect the extra two, I'll have one of them
However, they were entitled to a new replacement under the terms of the policy, and the amount offered wouldn't cover the cost of an equivalent model, so they kicked up a fuss. They spoke to someone there, who agreed and promised to send out a new one.
The new one didn't arrive, so they phoned and spoke to someone else, who apparently had a pretty snotty attitude but said they'd look into it, then never phoned back.
So yesterday they phoned and spoke to yet another person, who apologised, and checked, and told them they'd definitely receive their new one today, delivered by AO.
At lunchtime today, a delivery chap from AO arrived… with three new Roombas
I've told them, if the company can't be bothered to come and collect the extra two, I'll have one of them
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