Agency bug bears

[MaryPoppins]

Glad you joined CUK hireonomy?

[speling bee]

Glad you joined CUK hireonomy?

A pertinent question.

But for me, the real question is:

If hireonomy / deerfoot were not legally compliant with their websites and didn't know it, and they were advised of changes that needed to be made and made some changes, but are still not compliant and presumably still don't know it, then where else in their business practices are they not legally compliant, and would they know if they are not legally compliant?

[d000hg]

Maybe they are compliant & knowledgeable in the area they work in rather than in the requirements of running a website. It's not a big stretch to imagine an extremely experienced, excellent accountant starting up a local accountancy business after leaving a big firm, and simply not realising you have to do such things as put your VAT number on your website. It shows a lack of research to a degree, which is not wonderful, but doesn't mean they aren't a good accountant.

Remember, when you form a company nobody sends you a list of rules or a handy checklist. You don't know what you don't know sometimes.

It's more worrying their web-design company don't know this stuff, because this IS something they do every day. One might easily fail to notice one's new website was missing such information even if one knew it was required, since it is typically not plastered anywhere highly visible, it's the kind of thing that can slip one's mind as standard human error.

Would their web-design company be culpable for designing a site not meeting legal requirements do you think?

[speling bee]

Maybe they are compliant & knowledgeable in the area they work in rather than in the requirements of running a website. It's not a big stretch to imagine an extremely experienced, excellent accountant starting up a local accountancy business after leaving a big firm, and simply not realising you have to do such things as put your VAT number on your website. It shows a lack of research to a degree, which is not wonderful, but doesn't mean they aren't a good accountant.

Remember, when you form a company nobody sends you a list of rules or a handy checklist. You don't know what you don't know sometimes.

It's more worrying their web-design company don't know this stuff, because this IS something they do every day. One might easily fail to notice one's new website was missing such information even if one knew it was required, since it is typically not plastered anywhere highly visible, it's the kind of thing that can slip one's mind as standard human error.

Would their web-design company be culpable for designing a site not meeting legal requirements do you think?

The requirements of running a website are a sub-set of the requirements of running a business (assuming a business has a website). If they can't get their "shop window" right, how do we know whether they can get the stuff we can't see right.

But also, we've told them what to change, directed them to an information source, and they still can't get it right. I have no idea whether the web-design company has any culpability, but this agency, surely does.

[TheFaQQer]

Would their web-design company be culpable for designing a site not meeting legal requirements do you think?

If the requirements included "ensure that it complies with the Companies Act", then absolutely. If the requirement didn't include any instructions on content, then probably not.

The web design company includes this information on their own website, and it's also on the websites of other clients of theirs, so it seems unlikely that they are oblivious to the fact that some clients ask for the information to be included.

[d000hg]

But also, we've told them what to change, directed them to an information source, and they still can't get it right. I have no idea whether the web-design company has any culpability, but this agency, surely does.

Fair point.

If the requirements included "ensure that it complies with the Companies Act", then absolutely. If the requirement didn't include any instructions on content, then probably not.

It wouldn't fall under some sort of "fit for purpose" rule?

Maybe they're using some Bob outfit, certainly in my mind it's a poor endorsement of both parties.

[Hireonomy]

Glad you joined CUK hireonomy?

Absolutely! All forums are interesting and have interesting characters posting.

Ref being "compliant & knowledgeable" - again, i'll refer this to the relevant people who can take this up.

Once I was made aware of the omissions on the website (Co. Name, Co. Number, Reg Add, VAT No.), it was resolved at the earliest opportunity.

Personally, I'm not an expert in website / business requirements... unlike those who post on here... and have not the first clue what these additional 4 items are, so I will simply pass the message to the relevant people to rectify as necessary. Please do feel free to advise

[DodgyAgent]

Absolutely! All forums are interesting and have interesting characters posting.

Ref being "compliant & knowledgeable" - again, i'll refer this to the relevant people who can take this up.

Once I was made aware of the omissions on the website (Co. Name, Co. Number, Reg Add, VAT No.), it was resolved at the earliest opportunity.

Personally, I'm not an expert in website / business requirements... EXACTLYlike those who post on here... and have not the first clue what these additional 4 items are, so I will simply pass the message to the relevant people to rectify as necessary. Please do feel free to advise

FTFY

[DodgyAgent]

Absolutely! All forums are interesting and have interesting characters posting.

Not this one.. It's full of friendless geeks with PCS parked next to their trainsets

[speling bee]

Absolutely! All forums are interesting and have interesting characters posting.

Ref being "compliant & knowledgeable" - again, i'll refer this to the relevant people who can take this up.

Once I was made aware of the omissions on the website (Co. Name, Co. Number, Reg Add, VAT No.), it was resolved at the earliest opportunity.

Personally, I'm not an expert in website / business requirements... unlike those who post on here... and have not the first clue what these additional 4 items are, so I will simply pass the message to the relevant people to rectify as necessary. Please do feel free to advise

We would need to start discussing professional fees to compensate for effort and loss of fun.