:-)
Took MF02, MF03 and MF04 out to a local Chain restaurant this evening. It's a simple affair and good for the kids. We had vouchers 'of course' and ordered accordingly. The waitress basically explained how to get the best deal out of them also pointing out where the till system didn't charge for kids choices but did on others. She recommended the food, got the kids extra bits and pieces, was attentive to our table and others and frankly compared to the crap service you get in UK restaurants was top notch and actually better than many US ones. She'd only been doing it part time for a while.
After vouchers the meal came to £22. I paid the £22 and then put £50 in her hand. She was gobsmacked and got emotional.If I still had shops I would have hired her straight away.
What a refreshing change.
Took MF02, MF03 and MF04 out to a local Chain restaurant this evening. It's a simple affair and good for the kids. We had vouchers 'of course' and ordered accordingly. The waitress basically explained how to get the best deal out of them also pointing out where the till system didn't charge for kids choices but did on others. She recommended the food, got the kids extra bits and pieces, was attentive to our table and others and frankly compared to the crap service you get in UK restaurants was top notch and actually better than many US ones. She'd only been doing it part time for a while.
After vouchers the meal came to £22. I paid the £22 and then put £50 in her hand. She was gobsmacked and got emotional.If I still had shops I would have hired her straight away.
What a refreshing change.
Too many companies have become preoccupied with performance metrics that they've totally forgotten the difficult-to-quantify value of fantastic customer service and the rewards it brings. Combined with the general apathy of your average low paid worker (And who can blame them), you're right - it makes a really fantastic change when you get better than "meh" service.
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