Why do companies in this country not give a tulipe about service?

[doodab]

I just get the feeling these days that very little is ever done right first time in this country..... I'd spend my life complaining if I picked up on it all.

We're infected with middle managers convinced that doing a half arsed bodge job is quicker and cheaper than doing it right.

[SupremeSpod]

Why didn't you check the screenwash when you collected the car?

You signed for a vehicle that wasn't roadworthy.

Hth but carry on with your rant.

[FiveTimes]

I'm up to my neck at the moment with client and now they want me to waste an hour of my time today to come and wait for them to re-fill it. sod that.

So stop posting and concentrate on clientco. Pop out at lunch to tesco and get some screenwash - job done. Why the big fuss?

[original PM]

We're infected with middle managers convinced that doing a half arsed bodge job is quicker and cheaper than doing it right.

hmm actually we are infected with middle management having to continually cut costs etc to support ever larger bonuses for the execs.....

[Uncle Albert]

There are loads of companies who don't care about pissing off the customers.

To quote from this article : BBC Sport - Cardiff City owner Vincent Tan open to name change

"A few were upset but like in any business if we get 80% or 75% of the customers happy, with 20-25% not happy, that's fine," he said.

"If they don't want to come to support our business, that's fine. We need the majority."

[VectraMan]

Ok this is down to the fact that due to the greed of the exec's they do not pay enough wages/employee enough staff over the bare minimum to allow the staff to go the extra mile in terms of service.

If you're going to talk about greed, why not the greed of the consumers? Everything's been driven down by the competitivness in the market. Who buys car insurance based on who gives the best customer service? Price comparison websites have made it incredibly easy to see who's the cheapest, and most of us just go for that. The only way these companies can compete is to cut costs, and cutting customer service down to a minimum is the only way they can do that.

So don't blame the execs. Blame yourself. You got what you wanted.

[original PM]

If you're going to talk about greed, why not the greed of the consumers? Everything's been driven down by the competitivness in the market. Who buys car insurance based on who gives the best customer service? Price comparison websites have made it incredibly easy to see who's the cheapest, and most of us just go for that. The only way these companies can compete is to cut costs, and cutting customer service down to a minimum is the only way they can do that.

So don't blame the execs. Blame yourself. You got what you wanted.

I agree with you to a point - however when you read through the T&C's there is no mention of the fact you can expect crap service - in fact again many companies will try and use their potential brilliant service as a differentiator.

[vetran]

If you're going to talk about greed, why not the greed of the consumers? Everything's been driven down by the competitivness in the market. Who buys car insurance based on who gives the best customer service? Price comparison websites have made it incredibly easy to see who's the cheapest, and most of us just go for that. The only way these companies can compete is to cut costs, and cutting customer service down to a minimum is the only way they can do that.

So don't blame the execs. Blame yourself. You got what you wanted.

hilarious.

Before price comparison sites we used brokers because the insurance cost went up every year and there were major differences in prices. That had nothing to do with customer service it was the suppliers greed (they negotiated if you threatened to leave).

Now prices go up every year if you are an existing customer and you have to threaten to leave to get a decent price. Firms use drag and laziness to stiff customers.

This has absolutely nothing to do with service.

Next you will tell us horsemeat lasagne is our fault.


Service is the vendors responsibility, if they don't supply then complain.

[Pondlife]

There are loads of companies who don't care about pissing off the customers.

To quote from this article : BBC Sport - Cardiff City owner Vincent Tan open to name change

Unfortunately I think he's right in this case*. The pissed off 20-25% are the die hard "never wearing red" season ticket holders. Slowly but surely they're converting... First they buy the away strip as it's still blue albeit with the badge and branding. Then gradually there will be a sea of red (including free scarves) with one or two blue pixels on your screen.

The rename might be an issue as Cardiff Dragons FC is Wales' first and only LGBT-friendly Football Club.



*Edit: I don't like what he's doing but I think he'll get away with it and he knows it.

[VectraMan]

I agree with you to a point - however when you read through the T&C's there is no mention of the fact you can expect crap service - in fact again many companies will try and use their potential brilliant service as a differentiator.

They're hardly going to put "crap service" in the T&Cs. The thread title is "why do companies not give a tulipe about service" - well clearly those who try to use their service as a differentiator do give a tulipe, or at least need to be seen to be giving a tulipe, and if you don't think you're getting better service for your higher fee, then go elsewhere. It's the idea that every company, including the ones that have been ruthlessly competing on price and price alone should somehow voluntarily do more than the minimum that sounds hopelessly naive. It's not the way the world works, and it's also not what the price driven consumer wants.

If the OP wants, I will quite happily drive to wherever he is and fill up his hire car's washer bottle for £50/hr. But you don't want to pay that.