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Boomed, and then chucked a boiling hot fresh cup of tea all over me cream crackers.
It doesn't, I operate at 50% my usual rate and run a "100% cost recovery" model - If I don't save them my rate + extra, then I go.
I've saved them 12 months worth (of my contract value) already, thus the renewal. Perhaps a little smug but, I'm going to rake them another 16 grand in savings in the next 4 weeks.
It's amazing how many outsourcing, or service providing companies properly rob unsuspecting victims like my current client.
Brillo, cheers for the smile - I'd rep you every day if the ruddy system would let us :P
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