RBS 'Computer Glitch'

[minestrone]

I just moved to RBS with all my accounts on the promise of no bobs on the end of the phone.

The cheeky feckers wanted to see my last accounts and a years worth of statements to see if "everything was above board".

[Jezza]

HSBC would meet that criteria. Not dealt with an Indian call centre yet and I'm sure when I last saw my business manager she said that they only had uk centres for business customers.

Yes I second that... the HSBC service has been spot on, minimal charges to run the account and they seem to have UK call centres from the odd calls I've made

[cojak]

The doors to the office fly open, almost broken off it's hinges by the force of the kick administered to it. The cold mist streams in from the mean streets of Edinburgh and through it the bobs begin to make out some indistinct shapes.

Closer they come, in 'The Right Stuff' formation, they clear the mist and remove their sun-glasses.

"Are these the guys who can be of saving us?" They all gasp as they huddle closer together in fear.

"Morning love, where's coffee machine?" Their leader has spoken. The contractors have arrived.

POTY.

[Doggy Styles]

HSBC would meet that criteria. Not dealt with an Indian call centre yet and I'm sure when I last saw my business manager she said that they only had uk centres for business customers.

Where are their systems maintained?

[mudskipper]

Hester's forgoing his bonus. Damned good of him.

RBS chief to forgo bonus after debacle - FT.com

That may have arisen from old systems and things that were before my time, but I think we could reasonably be expected to have improved things since then and clearly we didn’t improve them enough, so it wouldn’t cross my mind to have a bonus this year,

How long's he been in charge? When did they get rid of the staff that knew the systems?

[Platypus]

When did they get rid of the staff that knew the systems?

There are some El Reg articles with this info, but I CBA to find links for you

[TimberWolf]

Hester's forgoing his bonus. Damned good of him.

RBS chief to forgo bonus after debacle - FT.com



How long's he been in charge? When did they get rid of the staff that knew the systems?

He went on a (UK) sacking spree soon after he was hired.

[mos]

He went on a (UK) sacking spree soon after he was hired.

They actually hired a large number of analysts from the UK Rating Agencies to run their credit risk departments in 2010/2011. Perhaps this is what Hester meant by the improvement ?

[eek]

knowing that one of our friends is still having serious problems with Ulster Bank i went investigating and found this

MoneySavingExpert.com Forums - View Single Post - Ulster/RBS Bank problems

Ooops springs to mind.

[alluvial]

knowing that one of our friends is still having serious problems with Ulster Bank i went investigating and found this

MoneySavingExpert.com Forums - View Single Post - Ulster/RBS Bank problems

Ooops springs to mind.

Unless their systems are the biggest bag of tulipe then it really shouldn't be possible to lose an entire days transactions. Not a trivial task but it would be relatively straightforward to identify what is missing and to recreate and apply the missing transactions.

That does of course use the major assumption that the people supporting the systems really know how it works.
Oh, and I hope that they took a copy of all the mainframe GDGs before the relevant ones cycled off and were lost to posterity.

I have this vision of all the bobs frantically looking through their 'knowledge transfer' documents hoping that the section that details what to do in a complete cock-up situation is actually in there and has just been missed out of the TOC.