RBS 'Computer Glitch'

[Sysman]

You also see massive projects failing with the help of Accidenture, Logicack and Crap Gemini, where a clientco's smaller competitor might be two guys in a shed with a laptop hammering together a webshop in a day. I hate the phrase 'paradigm shift', but that's what has happened and many senior managers are way behind the times.

You don't need layers and layers of middle managers, quality systems anal cysts, 'competence centres', corporate 'centres of excellence' and so on any more, but middle management's self preservation combined with senior management being out of touch and in some industries, government regulations that amount to paper tiger politics are all holding IT back, and I suspect many other industries too.

We had this 30 years ago. We were a small team knocking out real business solutions but the big boys up the road with a staff of 100 didn't want to know. Guess who ended up looking for new jobs?

A comment I heard the other day: "You are too small to sue if it all goes titsup, so we'll stick with the big consultancies".

[EternalOptimist]

We had this 30 years ago. We were a small team knocking out real business solutions but the big boys up the road with a staff of 100 didn't want to know. Guess who ended up looking for new jobs?

A comment I heard the other day: "You are too small to sue if it all goes titsup, so we'll stick with the big consultancies".

well lets see if Hester sues Indian Bob

[Platypus]

We were a small team knocking out real business solutions but the big boys up the road with a staff of 100 didn't want to know. Guess who ended up looking for new jobs?

A comment I heard the other day: "You are too small to sue if it all goes titsup, so we'll stick with the big consultancies".

Exactly

[Platypus]

well lets see if Hester sues Indian Bob

Don't hold your breath

EDIT: Because Indian Bob works for RBS India

[TOSH1]

I hate out sourcing as much as the next guy. The bottom line is that RBS is owned by the tax payer who did'nt want to own it but had no choice. They needed to cut costs. Unfortunately some of the costs that have been cut was to out sorce the IT Dept, which may have prooved a very bad move.

There is a petetion going round with regards to out sourcing of goverment owned enterprises -

Outlaw offshore outsourcing of public contracts - e-petitions

I currently have my business account with Natwest and the only issue I had was that I couldn't log in to check the balance. I have enough in the for direct debits and my next payment coming in is in July so wasn't duly worried.

After having read this forum and also speaking to a number of Natwest account holders who did suffer, I am considering switching my business account to another bank.

My personal account is with First Direct who are brilliant but they don't do Business accounts.

Does anyone know which UK bank does Business accounts, has it's call centre and IT based in the UK?

Regards

TOSH1

[redgiant]

Just a FYI for those banking with Cater Allen.

I have had a client payment delayed for three days as despite being part of Santander they use RBS for clearing BACS payments.

It's not clear from their website message as they say some payments may be affected.

[eek]

I hate out sourcing as much as the next guy. The bottom line is that RBS is owned by the tax payer who did'nt want to own it but had no choice. They needed to cut costs. Unfortunately some of the costs that have been cut was to out sorce the IT Dept, which may have prooved a very bad move.

There is a petetion going round with regards to out sourcing of goverment owned enterprises -

Outlaw offshore outsourcing of public contracts - e-petitions

I currently have my business account with Natwest and the only issue I had was that I couldn't log in to check the balance. I have enough in the for direct debits and my next payment coming in is in July so wasn't duly worried.

After having read this forum and also speaking to a number of Natwest account holders who did suffer, I am considering switching my business account to another bank.

My personal account is with First Direct who are brilliant but they don't do Business accounts.

Does anyone know which UK bank does Business accounts, has it's call centre and IT based in the UK?

Regards

TOSH1

HSBC would meet that criteria. Not dealt with an Indian call centre yet and I'm sure when I last saw my business manager she said that they only had uk centres for business customers.

[SueEllen]

HSBC would meet that criteria. Not dealt with an Indian call centre yet and I'm sure when I last saw my business manager she said that they only had uk centres for business customers.

I've had to deal with an Indian person once but that was a couple of years ago. (They told me to go into the branch.)

[Pogle]

The doors to the office fly open, almost broken off it's hinges by the force of the kick administered to it. The cold mist streams in from the mean streets of Edinburgh and through it the bobs begin to make out some indistinct shapes.

Closer they come, in 'The Right Stuff' formation, they clear the mist and remove their sun-glasses.

"Are these the guys who can be of saving us?" They all gasp as they huddle closer together in fear.

"Morning love, where's coffee machine?" Their leader has spoken. The contractors have arrived.

[BillHicksRIP]

The only people who refer to documentation at a time of crisis are those two guys who've been told to launch the missiles, and bobs.