City Link are Useless

[mudskipper]

Our local citylink driver is great - he usually delivers in the evening and will call back if we're out.

[NickFitz]

The best I got was on Christmas Eve where the HNDL driver decided to state that my parcel had been delivered at 16.30 on their website.

This is an order Amazon are re-sending because when HDNL supposedly delivered it, it went missing. Again. It's surprising how often deliveries from HDNL go missing, yet never ones by any other firm

When I contacted Amazon to tell them it had gone astray I pointed out that HDNL kept losing stuff. The email from customer services included a couple of paragraphs of boilerplate about how seriously they take reports of problems with carriers, and that they review their arrangements, blah blah blah. Given that a Google search for HDNL throws up vast numbers of complaints I think Amazon need to actually take action on those reviews of their arrangements, rather than just doing them and then sitting back with the sense of a job well done.

[NickFitz]

Edit - Yeah I'm Godlike

WHOOHOO! Congratulations!

[d000hg]

Does the delivery driver not realise how totally bloody obvious it is that (s)he's decided to skive off at five on a Friday rather than finishing the round?

You'd think GPS tracking would be de rigeur for courier vans

[Freamon]

You'd think GPS tracking would be de rigeur for courier vans

Doesn't sound like something that would be popular with the drivers.

[fullyautomatix]

Yeah the trouble with Citylink is that most of their drivers are self employed i.e. contractors.

WHS. Not only Citylink but even DHL and other couriers employ contractors now on a self employed basis. I have had a few parcels delivered by couriers who live close by, have left a card with their mobile number and when I rang back to say I am home, they came over straight away to give me the parcel.

[d000hg]

Doesn't sound like something that would be popular with the drivers.

WGAS, hire new drivers.

[SantaClaus]

Worst courier is Yodel. I think they are DHL rebranded or something.

Drivers turn up when they can be bothered.

[sasguru]

I hope this thread comes near the top when you google City Link

[Scrag Meister]

Had the same issue with DPD, rang their helpline as soon as I spotted the status update on their tracking website and he was back in an hour or so.

He took a photo of our front door too, my wife was just being deaf while I was working the Saturday, but he couldn't have tried very hard, RING THE BELL!!!, KNOCK A BIT HARDER!!!!