Beginning of the end for ITIL?

[MPwannadecentincome]

Run IT as a business -- why that's a train wreck waiting to happen

[Spacecadet]

Run IT as a business -- why that's a train wreck waiting to happen

Is there light at the end of the ITIL tunnel?
I really ******* hope so... I've worked in one company where the internal "IT business" even had their own advertising campaign with leaflets and posters dotted around the offices.
And another contract where 99% of IT was outsourced to a UK based company. You end up spending more time filling in ******* requirements forms and documents and then updating them because they aren't quite explicit enough... and then waiting... and then chasing... and then waiting again... and then getting bollocked by the clients CIO because it hasn't been done yet... and then chasing again only to find that they want more ******* requirements... and then finally someone on the clients painfully small IT team snaps and has a real go at the IT service company, things are done and done quickly... for about 2 weeks then the crapness re-emerges

EDIT: I didn't start off wanting to rant but thats ITIL for you

[threaded]

If you ever want to understand why IT projects screw up one only has to critically study a little management theory.

You'll soon realise the basis is often some made up theory that can't withstand critical analysis. Example would be Taylor's results at the Bethlehem Steel Works which are so obviously made up, it makes the global warming crowd look scientifically rigorous.

As a contractor, one should not get upset about things you can't change, but learn to work inside the management structures of ITIL, PRINCE2, pyramid, matrix, up-sizing, down-sizing, right-sizing, in-sourcing, out-sourcing, etc. and only concern oneself with determining who is most appropriate in the clients organisation to sign your timesheet.

[cojak]

In my experience it's crap management and pointy-haired bosses the ruin IT departments, not ITIL.

ITIL is just the tool they use to make it crap.

You just wait till they get onto SaaS and Cloud-computing (the next fads waiting in the wings) they you won't even be able to find the crap in order to fix it.

In the meantime there'll still be enough work for me out there (I willl, of course be on any passing bandwagon as well, obv...)

[cojak]

Actually though all of this debate is good - people should be looking at how they can do things better, even I agree that ITIL isn't the be-all and end-all.

I've even linked the IT(IL) Skeptic on my business website, on the basis that 'debate aids clarity'

So it's all old news to me...

[cojak]

If you ever want to understand why IT projects screw up one only has to critically study a little management theory.

You'll soon realise the basis is often some made up theory that can't withstand critical analysis. Example would be Taylor's results at the Bethlehem Steel Works which are so obviously made up, it makes the global warming crowd look scientifically rigorous.

As a contractor, one should not get upset about things you can't change, but learn to work inside the management structures of ITIL, PRINCE2, pyramid, matrix, up-sizing, down-sizing, right-sizing, in-sourcing, out-sourcing, etc. and only concern oneself with determining who is most appropriate in the clients organisation to sign your timesheet.

Oh yes - WHS with bells on...

Don't take it all too seriously...

[Tingles]

If you ever want to understand why IT projects screw up one only has to critically study a little management theory.

You'll soon realise the basis is often some made up theory that can't withstand critical analysis. Example would be Taylor's results at the Bethlehem Steel Works which are so obviously made up, it makes the global warming crowd look scientifically rigorous.

As a contractor, one should not get upset about things you can't change, but learn to work inside the management structures of ITIL, PRINCE2, pyramid, matrix, up-sizing, down-sizing, right-sizing, in-sourcing, out-sourcing, etc. and only concern oneself with determining who is most appropriate in the clients organisation to sign your timesheet.

Yep...

I agreed with him! - I'm going for a lie down.

[George Parr]

In my experience it's crap management and pointy-haired bosses the ruin IT departments, not ITIL.

ITIL is just the tool they use to make it crap.

I couldn't agree more. ITIL attracts bureacrats like flies to a cow pat. In the public sector especially I've seem a lot of low grade middle managers given ITIL manager responsibilites just to give them something to do and of course they make a balls of it all.

[malvolio]

Anyone read my latest Blog posting....??

!

[cojak]

I'll have a gander now, Mal...