When assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?
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You can assign anything to anyone provided they have a clear understanding of what each role entails.Originally posted by Monster Munch View Post
But usually I would have problem separated from incident management.
In fact I would have problem separated from anything.
I like my Problem Managers to have thick skins as they'll probably be arguing with Incident Managers and Change Managers (and most other people) at some point during the day/week/year...
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank... -
Although on re-reading your post I might have misunderstood your question.
How big is your team? How established are your processes? How experienced are your people?"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Well at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.Originally posted by cojak View Post
Fantastic recipe for success?Comment
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That young person* has got far too much work to do unless they're running Cojak's IT infrastructure of 1 SOHO network, one desktop and 2 PCs...
*because no-one older would be daft enough to agree to it..."I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Of course an experienced Service Management consultant would help and train them to get the most out of Service Management.... (part of which would be ITIL...)Originally posted by Monster Munch View Post
<cough>
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Would you know of such a mentor by any chance?Comment
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maybe, maybe...
<taps nose>
PM me if you want any further info..."I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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[Inane Joker Hat]Originally posted by Monster Munch View Post
I don't think marriage is a qualification for any ITIL role
[/Inane Joker Hat]Comment
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<desperately looks for joke in Drewster's post>Originally posted by Drewster View Post
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<fails>
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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