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Drewster replied

23 September 2009, 22:36
Originally posted by cojak View Post

<desperately looks for joke in Drewster's post>
.
.
.
<fails>

Ouch! Get her...........
Leave a comment:
thunderlizard replied

23 September 2009, 19:16
a single person

i.e. not a married person.

<pedantic>
<clear-throat />
By the way there has been some horrific abuse of joke XML tags on this thread. Joke XML tag names cannot contain whitespace, and must be closed by a matching tag, or it's just not funny.
</pedantic>
Leave a comment:
Monster Munch replied

23 September 2009, 17:57
Originally posted by suityou01 View Post

Ahaaaaaaaaah. You are my PM and I claim my five free bitch slaps.

Well you got me. Fairs fair.
When you see me next, give me a swift slap to the back of my head, particularly if I'm not expecting it. I deserve it.
Leave a comment:
suityou01 replied

22 September 2009, 20:56
Originally posted by cojak View Post

<fans SY01 with a wet lettuce>

would post a 'back in 5 mins' but I'm better than that
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cojak replied

22 September 2009, 20:54
<fans SY01 with a wet lettuce>
Leave a comment:
suityou01 replied

22 September 2009, 20:50
Originally posted by Monster Munch View Post

Well at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?

Ahaaaaaaaaah. You are my PM and I claim my five free bitch slaps.
Leave a comment:
cojak replied

22 September 2009, 20:23
Originally posted by Drewster View Post

[Inane Joker Hat]
I don't think marriage is a qualification for any ITIL role
[/Inane Joker Hat]

<desperately looks for joke in Drewster's post>
.
.
.
<fails>
Leave a comment:
Drewster replied

22 September 2009, 20:12
Originally posted by Monster Munch View Post

When assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?

[Inane Joker Hat]
I don't think marriage is a qualification for any ITIL role
[/Inane Joker Hat]
Leave a comment:
cojak replied

22 September 2009, 19:29
maybe, maybe...

<taps nose>

PM me if you want any further info...
Leave a comment:
Monster Munch replied

22 September 2009, 19:17
Would you know of such a mentor by any chance?
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cojak replied

22 September 2009, 19:11
Originally posted by Monster Munch View Post

Well at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?

Of course an experienced Service Management consultant would help and train them to get the most out of Service Management.... (part of which would be ITIL...)

<cough>
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cojak replied

22 September 2009, 19:07
That young person* has got far too much work to do unless they're running Cojak's IT infrastructure of 1 SOHO network, one desktop and 2 PCs...

*because no-one older would be daft enough to agree to it...
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Monster Munch replied

22 September 2009, 19:02
Originally posted by cojak View Post

How big is your team? How established are your processes? How experienced are your people?

Well at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?
Leave a comment:
cojak replied

22 September 2009, 18:47
Although on re-reading your post I might have misunderstood your question.

How big is your team? How established are your processes? How experienced are your people?
Leave a comment:
cojak replied

22 September 2009, 18:44
Originally posted by Monster Munch View Post

When assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?

You can assign anything to anyone provided they have a clear understanding of what each role entails.

But usually I would have problem separated from incident management.

In fact I would have problem separated from anything.

I like my Problem Managers to have thick skins as they'll probably be arguing with Incident Managers and Change Managers (and most other people) at some point during the day/week/year...
Leave a comment: