Halo ITSM

[cojak]

Never heard of them before the snooker but it makes a nice change instead of gambling sponsorship. Any one used them out of interest?

I retired because of my contempt for strategic ITSM, but I’d go back to help a small company manage their incidents, change log and service centre. I’d use Zoho for that because everything else was stupid, big and too expensive.

[eek]

Never heard of them before the snooker but it makes a nice change instead of gambling sponsorship. Any one used them out of interest?

I retired because of my contempt for strategic ITSM, but I’d go back to help a small company manage their incidents, change log and service centre. I’d use Zoho for that because everything else was stupid, big and too expensive.

I suspect powerapps would give you more flexibility for the same price or very little (couple of £ per user per month) more. Zoho is like Salesforce - once you start using it they ramp the price up...

[malvolio]

Problem is, all ITSM apps have got bloated in the rush to embrace ITIL4 (aka pension fund top-up literature). Halo is not too bad for service support, but as usual they want three hundred pieces of personal info before you get a quote, so no idea on pricing. There are several enterprise wide systems with free starter level models but most people would only use about 30% of the functionality. And less than that if you haven't sold the user community on the benefits.

That said, and in line with my own take on ITIL, for a small company I'd start from the Service Design to describe the catalogue, a basic CMDB, the processes and the necessary data capture and let them decide which tool they would use to meet that design. For most SMEs the old concepts in ITIL2 are more than sufficient after all.

[sadkingbilly]

ITSM's just an excuse to get a whole layer of useless 'managers' in the way, so things take twice as long to implement/fix/commision etc.
oh, and get some twatty 'consultancy' in too.

[malvolio]

ITSM's just an excuse to get a whole layer of useless 'managers' in the way, so things take twice as long to implement/fix/commision etc.
oh, and get some twatty 'consultancy' in too.

Spoken like the typical expert who has no understanding outside their little world. So thanks for another pointless contribution.

[sadkingbilly]

Spoken like the typical expert who has no understanding outside their little world. So thanks for another pointless contribution.

oh, sorry oh great one!
I guess you're some sort of 'manager'* then.


*pompous pillok with delusions of competence.

[malvolio]

oh, sorry oh great one!
I guess you're some sort of 'manager'* then.


*pompous pillok with delusions of competence.

Nope. Never run anything with more than 100 staff, or £120m P&L, or £30m programne budgets.

How about you?

[edison]

I did a couple of gigs at a council in 2020 and 2021 and they started to implement Halo whilst I was there. The previous ITSM was truly ancient coupled with terrible data quality and they decided to start from scratch again and switch systems rather than upgrade the existing one.

From memory, it worked OK when first rolled out but was complicated by the fact it had been designed and configured to handle service requests from all different parts of the organisation including HR, Facilities and Finance.

Still, at least it didn't need a small army of people to get it to work as intended unlike ServiceNow at my last gig.

I see Halo also sell CRM solutions. You would have thought that was a completely saturated market by now.

[sadkingbilly]

Nope. Never run anything with more than 100 staff, or £120m P&L, or £30m programne budgets.

How about you?

just what do you think makes YOU so much better than everyone else?
Typical prat who got 'manager' in his title and swelled up with his own self importance.

[cojak]

Stop with the you two…