I was looking into a car park at Exeter Airport (Flyparks), and was initially put off by their Google review of 3.3/5.
However, drilling down into the actual comments told a different story. All bar one of the negative reviews had been attributed to the car park by mistake. The company's responses to the comments were quite amusing. Paraphrasing:
We're at Exeter Airport, not Liverpool.
We're a car park, not a hotel.
We don't charge in $, and nor do we have any record of this person using our car park. Possibly wrong country as well as wrong company.
We don't operate a shuttle bus. We're only 120m from the airport terminal.
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I don't know whether they've tried to get Google to remove the erroneous reviews but I imagine that might be a bit tortuous.
However, drilling down into the actual comments told a different story. All bar one of the negative reviews had been attributed to the car park by mistake. The company's responses to the comments were quite amusing. Paraphrasing:
We're at Exeter Airport, not Liverpool.
We're a car park, not a hotel.
We don't charge in $, and nor do we have any record of this person using our car park. Possibly wrong country as well as wrong company.
We don't operate a shuttle bus. We're only 120m from the airport terminal.
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I don't know whether they've tried to get Google to remove the erroneous reviews but I imagine that might be a bit tortuous.
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