No future in first line IT support

[_V_]

https://www.bbc.co.uk/news/science-environment-63195653

Researchers have grown brain cells in a lab that have learned to play the 1970s tennis-like video game, Pong,

The mini-brain learned to play in five minutes.

It often missed the ball - but its success rate was well above random chance.

[northernladuk]

Have Cognizant tried recruiting it yet?

[jamesbrown]

Was there ever?

Afterall, PC is our local representative.

[jamesbrown]

That said, PC's success rate is about random chance.

[northernladuk]

That said, PC's success rate is about random chance.

And anyone with half a braincell can do better than him let alone something that is nothing but a braincell.

[Lost It]

Appoarently in about 3 months they can even teach Goldfish to recognise patterns. I mean as a piece of research that has to be an outsanding addition to the human race's knowledge base.

[vetran]

Strangely in first line support your job is normally to fix the senior management's problems. We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!

After ITIL first line support is mostly replaced by helpdesks and remote desktop because its cheaper.

[northernladuk]

We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!
.

Do they still do that? We had the same so any VIP incident was Sev 1. Eventually had to rethink that after everyone got sick of getting called out of bed for major incident calls because the CEO's secretary needed new toner putting in the printer.

[Zigenare]

Have Cognizant tried recruiting it yet?

Apparently you can get the stuff cheaper from India.

[vetran]

Do they still do that? We had the same so any VIP incident was Sev 1. Eventually had to rethink that after everyone got sick of getting called out of bed for major incident calls because the CEO's secretary needed new toner putting in the printer.

It was carefully triaged out of hours we had a 24*7 call centre, the first support bod in was directed to the management team's floor. Quite senior bods (head of messaging / desktop Client team) would change a toner for exposure and to give the veeps a warm feeling without them having to wet themselves.