No future in first line IT support

[northernladuk]

Apparently you can get the stuff cheaper from India.

Without the braincell bit to bring the price down?

[AtW]

VB6 “programmers” next…

[Zigenare]

Without the braincell bit to bring the price down?

More work for us in the future to fix things. It was ever thus.

[SueEllen]

VB6 “programmers” next…

What is VB6? It sounds like stuff for

[vetran]

What is VB6? It sounds like stuff for

You would be horrified if you knew how many apps are VB6 or VBA - personally I have authored hundreds. Its everywhere.

[Paddy]

Strangely in first line support your job is normally to fix the senior management's problems. We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!

After ITIL first line support is mostly replaced by helpdesks and remote desktop because its cheaper.

Going back many years, contracting for a County Council, the head of IT was used to 3270 terminals. He was given a Windows PC and when the screen saver came on he reported it as a virus on his PC. A fax machine was installed and he asked how to use it. After taking instructions he faxed the document and walked away thinking the document had been physically sent to the recipient.

[jamesbrown]

he faxed the document and walked away thinking the document had been physically sent to the recipient.

It isn’t?