Reply to: No future in first line IT support

[jamesbrown]

he faxed the document and walked away thinking the document had been physically sent to the recipient.

It isn’t?

[Paddy]

Strangely in first line support your job is normally to fix the senior management's problems. We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!

After ITIL first line support is mostly replaced by helpdesks and remote desktop because its cheaper.

Going back many years, contracting for a County Council, the head of IT was used to 3270 terminals. He was given a Windows PC and when the screen saver came on he reported it as a virus on his PC. A fax machine was installed and he asked how to use it. After taking instructions he faxed the document and walked away thinking the document had been physically sent to the recipient.

[vetran]

What is VB6? It sounds like stuff for

You would be horrified if you knew how many apps are VB6 or VBA - personally I have authored hundreds. Its everywhere.

[SueEllen]

VB6 “programmers” next…

What is VB6? It sounds like stuff for

[Zigenare]

Without the braincell bit to bring the price down?

More work for us in the future to fix things. It was ever thus.

[AtW]

VB6 “programmers” next…

[northernladuk]

Apparently you can get the stuff cheaper from India.

Without the braincell bit to bring the price down?

[vetran]

Do they still do that? We had the same so any VIP incident was Sev 1. Eventually had to rethink that after everyone got sick of getting called out of bed for major incident calls because the CEO's secretary needed new toner putting in the printer.

It was carefully triaged out of hours we had a 24*7 call centre, the first support bod in was directed to the management team's floor. Quite senior bods (head of messaging / desktop Client team) would change a toner for exposure and to give the veeps a warm feeling without them having to wet themselves.

[Zigenare]

Have Cognizant tried recruiting it yet?

Apparently you can get the stuff cheaper from India.

[northernladuk]

We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!
.

Do they still do that? We had the same so any VIP incident was Sev 1. Eventually had to rethink that after everyone got sick of getting called out of bed for major incident calls because the CEO's secretary needed new toner putting in the printer.

[vetran]

Strangely in first line support your job is normally to fix the senior management's problems. We even had a VIP flag on certain users, you had to run to the deskside and promise not to laugh at their stupidity!

After ITIL first line support is mostly replaced by helpdesks and remote desktop because its cheaper.

[Lost It]

Appoarently in about 3 months they can even teach Goldfish to recognise patterns. I mean as a piece of research that has to be an outsanding addition to the human race's knowledge base.

[northernladuk]

That said, PC's success rate is about random chance.

And anyone with half a braincell can do better than him let alone something that is nothing but a braincell.

[jamesbrown]

That said, PC's success rate is about random chance.

[jamesbrown]

Was there ever?

Afterall, PC is our local representative.