I have bought a lot of bulbs from these guys and others here too, I think? I had some units fail that I bought about a year ago and placed a refund request. 10 days later I get this reply:
I have been chasing them over this for most of the 10 days and this is the first time they mention it, and they certainly haven't notified me of this as a customer.
Isn't it at the very least a little dodgy to carry on trading with the same website, advertising the same warranty, and not mention to long-term customers that "by the way, none of your past warranties are valid"? I return there because of the way they treated me well in the past...
PSA I guess rather than a request for advice. It's not like £20 of bulbs is a big deal except on principle.
Thank you for your recent return request
I am sorry to inform you that LED Hut Fulfilment Services Ltd with whom you purchased the items from, and who agreed to honour the warranties and replacement costs were placed into administration on June 16th 2019 – the administrators being KPMG (details below)
Christian Crawford
Restructuring
[email protected]
KPMG LLP
One St Peter’s Square
Manchester M2 3AE
Certain assets were acquired by Supreme 88 Ltd who will continue to trade under the LED Hut name, however as part of the purchase from administration no liabilities, guarantees or claims were transferred.
Due to the above, we cannot take any action with units purchased before the 16/06/2019
I do sympathise with you in this instance and if you need any further information from myself to assist your claims with KPMG please do not hesitate to get in touch.
I am sorry to inform you that LED Hut Fulfilment Services Ltd with whom you purchased the items from, and who agreed to honour the warranties and replacement costs were placed into administration on June 16th 2019 – the administrators being KPMG (details below)
Christian Crawford
Restructuring
[email protected]
KPMG LLP
One St Peter’s Square
Manchester M2 3AE
Certain assets were acquired by Supreme 88 Ltd who will continue to trade under the LED Hut name, however as part of the purchase from administration no liabilities, guarantees or claims were transferred.
Due to the above, we cannot take any action with units purchased before the 16/06/2019
I do sympathise with you in this instance and if you need any further information from myself to assist your claims with KPMG please do not hesitate to get in touch.
Isn't it at the very least a little dodgy to carry on trading with the same website, advertising the same warranty, and not mention to long-term customers that "by the way, none of your past warranties are valid"? I return there because of the way they treated me well in the past...
PSA I guess rather than a request for advice. It's not like £20 of bulbs is a big deal except on principle.
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