Anyone here trained in the dark art? I always thought it was a bit of a blunt instrument really. I'd be keen to hear any differing opinions on this...
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Don't ask Beaker. He's just another muppet. -
The art of common sense. I'm a green belt and never used it.Originally posted by beaker View Post -
Trained (only good thing to ever come from my permie days).Originally posted by beaker View Post
Its a good tool if used well. By well I mean ditch the poncy words and take a JFDI approach - without lording it up as a Six Sigma tool.
Most are common sense, more are "can you add up and analyse stuff properly and not jump to conclusions" tools.
If I didn't do it as a permie I wouldn't have bothered.Comment
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It's primarily aimed at improving both performance and quality in a steady-state, repetetive manufacturing process and has a lot of relevance to JiT practices.
I have never understood why senior management, especially in Banking where they often work with RAD and Agile methodolgies, think it is even vageuly applicable to development work. As for Service Delivery, there are way better tools and methodologies.
Had a major row with an IT director at a certain satelllite TV company once, who insisted we apply 6-Sigma methods to improve things like Problem, Change, Configuiration and Availability Management processes: he couldn't accept that after a month or two of research we couldn't actually find any formal processes to be improved and he should start with an ITIL implementation instead.Blog? What blog...?
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I have often head Six Sigma compared to ITIL in the way that ITIL tells you what you need to do, Six Sigma tells you how you need to do it."If you can read this, thank a teacher....and since it's in English, thank a soldier"Comment
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I had a similar experience. Only I didn't have a major row, I just had a very very dull 18 month highly paid contract.Originally posted by malvolio View PostDown with racism. Long live miscegenation!Comment
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No. ITIL does both. Six Sigma tells you how to measure the improvementOriginally posted by daviejones View PostBlog? What blog...?Comment
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Ahhh, yes, the old "lend me your watch and I'll tell you the time" strategy of management consulting. I haved worked a few times in a huge blue chip that was big on "Lean Sigma". They have "Kaizen events". I once sat in a "Kaizen event" for a few hours and asked "what is the difference exactly between a "Kaizen event" and a meeting?" . It turned out to be a not very popular question
Public Service Posting by the BBC - Bloggs Bulls**t Corp.
Officially CUK certified - Thick as f**k.Comment
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I would disagree but since I am not Six Sigma qualified I won't argue. The statement I made though was made by my Ex's Six Sigma black belt.Originally posted by malvolio View Post"If you can read this, thank a teacher....and since it's in English, thank a soldier"Comment
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I did however come across this:
In summary then, ITIL defines the “what” of service management, and Six Sigma defines the “how” of quality improvement. Together, they are a perfect fit for improving the quality of IT service delivery and support.
The full text can be found here:.
personally, I find SS a bit dull.....when my ex was doing it she kept going on and on about it...she got pissed when i started ignoring her.
"If you can read this, thank a teacher....and since it's in English, thank a soldier"Comment
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