Good business if you just do it ! leave the talk about rates for next time they ask.........happy client is a license to print money, unhappy client start looking on Jobserve..........remember work and act like a company......
Once I was called on a Sunday morning, we lost power to the building, all IT down can you help - Of course I can.........it took 3 phone calls and tens mintues of checking at the office........the client never said a word when I billed them for the whole day, just very happy that the problem had been sorted.
If I had said anything about rates when I recieved the call then that would have got the clients back up (They needed help not someone holding them over a barrel) and if someone did that to me then I would be looking to bin that person/company sharp......
Once I was called on a Sunday morning, we lost power to the building, all IT down can you help - Of course I can.........it took 3 phone calls and tens mintues of checking at the office........the client never said a word when I billed them for the whole day, just very happy that the problem had been sorted.
If I had said anything about rates when I recieved the call then that would have got the clients back up (They needed help not someone holding them over a barrel) and if someone did that to me then I would be looking to bin that person/company sharp......
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