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Gov UK One Login

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    #31
    My perspective is that doing things with a computer is meant to make them easier, not harder.

    Its got to the point now, where things that used to be simple, like buying a train ticket, seem to involve visiting 3 websites, and plowing through 6 screens on each, and filling in your details 4 times.

    The point of computers is to automate repetitive tasks, so that we are released from the burden. But every government or business wants us to jump through their hoops, their system, not find some better way that it could be done.

    For example, maybe I could hash my details onto a blockchain, and buying a train ticket would be a simple one click operation where personal details, id verification and payment are all seamlessly handled in a hassle free way.

    I wanted to ID through the post office for this companies house thing, because there is one right next to my office, and getting the PDF for this ID check on my phone was less hassle than installing the app, I could just nip down there at lunchtime and hey its even nice to have some real human interaction in the process too. But no, that would be too easy, too much like the old days, when things were actually simpler to do on the whole.

    My mother says, when my dad passes away, and she has to deal with all the bills, she wants an electric bill based on a real meter read, and to pay it by writing a check and sticking it in the post! The only thing that ever got her intersted in trying out a computer was that she could view property ads on it, but after trying that she said it was quicker just to scan the paper magazine they still publish and read the particulars.

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      #32
      Originally posted by willendure View Post
      My perspective is that doing things with a computer is meant to make them easier, not harder.
      Your perspective is wrong then, the sole purpose of doing things with computers is not just to make them easier, there are a number of situations where a small increase in effort (or making things harder) will increase overall value, in OLfG case better security and assurance in identity verification is the trade off for some people being struggling with a service which has been designed to be as simple as possible.

      https://www.gov.uk/service-manual/se...-simple-to-use
      Originally posted by Stevie Wonder Boy
      I can't see any way to do it can you please advise?

      I want my account deleted and all of my information removed, I want to invoke my right to be forgotten.

      Comment


        #33
        Originally posted by SimonMac View Post

        Your perspective is wrong then, the sole purpose of doing things with computers is not just to make them easier, there are a number of situations where a small increase in effort (or making things harder) will increase overall value, in OLfG case better security and assurance in identity verification is the trade off for some people being struggling with a service which has been designed to be as simple as possible.

        https://www.gov.uk/service-manual/se...-simple-to-use
        Well ok, I agree that security is one reason to something a little harder.

        But to give an example, I was the architect on a government service, following this service manual but the Scottish version of it (pretty much the same). This service required 3 digital signings in its original form, using Law society PKI cards. Only 1 was really needed once we checked it carefully with the lawyers, we redesigned a legacy service to the modern standards, and streamlined it down to 1 digital signature.

        The service standards are very clear and when followed correctly do result in high quality services designed to be usable to users with low or impaired computer skills too.

        This Gov One Login thing really does not meet the standards. And the companies house service ? not even close.

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