Will you charge for continuous support ?

[rurffy]

Ok so I have this client - he wants a VPS server and his website hosting in the VPS server with ssl and all that.

Ok I billed them £xxxx

Now I am done with everything but I'm thinking , should I bill them for continuous support aswell? They don't have any tech guy on ground . I know these hosting service provider can offer support but I'm just thinking - what would you do ?

[MrMarkyMark]

Will you charge for continuous support ?

Be glad to, where shall I send the invoice?

[missinggreenfields]

what would you do ?

Charge for anything and everything that the client will pay for.

[TheCyclingProgrammer]

You really need to talk to your client about a support contract.

[WTFH]

Either offer them a fixed fee contract for 12 months with a maximum of x days per month, and if it goes over that then they pay a standard rate


or offer them an hourly rate support.

[Willapp]

Either offer them a fixed fee contract for 12 months with a maximum of x days per month, and if it goes over that then they pay a standard rate


or offer them an hourly rate support.

Based on my experience (and I have a client whom I provide on-going support for), it's far more lucrative to agree a set monthly or annual fee providing you set it at an appropriate level and back it up with limitations (e.g. to only fix bugs not make functional changes, and define "bugs" in the agreement). I get a decent monthly retainer and for the last year I've only had to fix a handful of issues so it's been mostly profit for me.

[LondonManc]

Yes, if you feel that the further support that would supply has a value that the client agree to meet the cost of.