Will you charge for continuous support ?

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LondonManc replied

6 June 2016, 11:48
Yes, if you feel that the further support that would supply has a value that the client agree to meet the cost of.
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Willapp replied

6 June 2016, 11:21
Originally posted by WTFH View Post

Either offer them a fixed fee contract for 12 months with a maximum of x days per month, and if it goes over that then they pay a standard rate

or offer them an hourly rate support.

Based on my experience (and I have a client whom I provide on-going support for), it's far more lucrative to agree a set monthly or annual fee providing you set it at an appropriate level and back it up with limitations (e.g. to only fix bugs not make functional changes, and define "bugs" in the agreement). I get a decent monthly retainer and for the last year I've only had to fix a handful of issues so it's been mostly profit for me.
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WTFH replied

6 June 2016, 10:42
Either offer them a fixed fee contract for 12 months with a maximum of x days per month, and if it goes over that then they pay a standard rate

or offer them an hourly rate support.
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TheCyclingProgrammer replied

6 June 2016, 09:33
You really need to talk to your client about a support contract.
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missinggreenfields replied

6 June 2016, 08:19
Originally posted by rurffy View Post

what would you do ?

Charge for anything and everything that the client will pay for.
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MrMarkyMark replied

5 June 2016, 15:28
Will you charge for continuous support ?

Be glad to, where shall I send the invoice?
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rurffy started a topic Will you charge for continuous support ?

5 June 2016, 13:15
Will you charge for continuous support ?

Ok so I have this client - he wants a VPS server and his website hosting in the VPS server with ssl and all that.

Ok I billed them £xxxx

Now I am done with everything but I'm thinking , should I bill them for continuous support aswell? They don't have any tech guy on ground . I know these hosting service provider can offer support but I'm just thinking - what would you do ?
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