The last time I had one of those cubicles was 1992. Do any organisations still have them? Call centres maybe?
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I worked in Aviva (then Norwich Union) call centres back in the day and they were all open plan. Doubt they've changed much since then. The managers like to keep a close eye on you.Comment
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Originally posted by edison View PostThe last time I had one of those cubicles was 1992. Do any organisations still have them? Call centres maybe?
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Originally posted by gables View Post
Indeed and probably not, but school dining hall layouts aren't much better even with the small partitions
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Originally posted by Smoggy View PostI worked in Aviva (then Norwich Union) call centres back in the day and they were all open plan. Doubt they've changed much since then. The managers like to keep a close eye on you.
Don't most call centre systems have real time monitoring of queues, time to taken to answer a call, average call length etc as well as facility to listen in on calls or join in (the aptly named 'barge in' feature)?
Plus all calls may be recorded for training and quality purposes blah blah blah.Comment
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Looking at Jobserve just now and number of jobs is below 20,000. Think it's been a while since it went that low?Comment
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Originally posted by edison View Post
Is there a real need to physically keep an eye on call centre staff any more?
Don't most call centre systems have real time monitoring of queues, time to taken to answer a call, average call length etc as well as facility to listen in on calls or join in (the aptly named 'barge in' feature)?
Plus all calls may be recorded for training and quality purposes blah blah blah.
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Originally posted by edison View PostLooking at Jobserve just now and number of jobs is below 20,000. Think it's been a while since it went that low?Comment
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Originally posted by avonleigh View Post
Didn't think it could get any lower but seems that the market has cooled even more since the election announcement.Comment
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As bad as things are now, they could get even worse, we could get a hung parliament and no interest rate cuts this year either..Comment
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