The last time I had one of those cubicles was 1992. Do any organisations still have them? Call centres maybe?
- Visitors can check out the Forum FAQ by clicking this link. You have to register before you can post: click the REGISTER link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. View our Forum Privacy Policy.
- Want to receive the latest contracting news and advice straight to your inbox? Sign up to the ContractorUK newsletter here. Every sign up will also be entered into a draw to WIN £100 Amazon vouchers!
State of the Market
Collapse
X
Collapse
-
-
I worked in Aviva (then Norwich Union) call centres back in the day and they were all open plan. Doubt they've changed much since then. The managers like to keep a close eye on you.Comment
-
Originally posted by edison View PostThe last time I had one of those cubicles was 1992. Do any organisations still have them? Call centres maybe?
Comment
-
Originally posted by gables View Post
Indeed and probably not, but school dining hall layouts aren't much better even with the small partitions
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
-
Originally posted by Smoggy View PostI worked in Aviva (then Norwich Union) call centres back in the day and they were all open plan. Doubt they've changed much since then. The managers like to keep a close eye on you.
Don't most call centre systems have real time monitoring of queues, time to taken to answer a call, average call length etc as well as facility to listen in on calls or join in (the aptly named 'barge in' feature)?
Plus all calls may be recorded for training and quality purposes blah blah blah.Comment
-
Looking at Jobserve just now and number of jobs is below 20,000. Think it's been a while since it went that low?Comment
-
Originally posted by edison View Post
Is there a real need to physically keep an eye on call centre staff any more?
Don't most call centre systems have real time monitoring of queues, time to taken to answer a call, average call length etc as well as facility to listen in on calls or join in (the aptly named 'barge in' feature)?
Plus all calls may be recorded for training and quality purposes blah blah blah.
Comment
-
Originally posted by edison View PostLooking at Jobserve just now and number of jobs is below 20,000. Think it's been a while since it went that low?Comment
-
Originally posted by avonleigh View Post
Didn't think it could get any lower but seems that the market has cooled even more since the election announcement.Comment
-
As bad as things are now, they could get even worse, we could get a hung parliament and no interest rate cuts this year either..Comment
Partners
- Home
- News & Features
- First Timers
- IR35 / S660 / BN66
- Employee Benefit Trusts
- Agency Workers Regulations
- MSC Legislation
- Limited Companies
- Dividends
- Umbrella Company
- VAT / Flat Rate VAT
- Job News & Guides
- Money News & Guides
- Guide to Contracts
- Successful Contracting
- Contracting Overseas
- Contractor Calculators
- MVL
- Contractor Expenses
Advertisers
Contractor Services
CUK News
- Streamline Your Retirement with iSIPP: A Solution for Contractor Pensions Sep 1 09:13
- Making the most of pension lump sums: overview for contractors Sep 1 08:36
- Umbrella company tribunal cases are opening up; are your wages subject to unlawful deductions, too? Aug 31 08:38
- Contractors, relabelling 'labour' as 'services' to appear 'fully contracted out' won't dupe IR35 inspectors Aug 31 08:30
- How often does HMRC check tax returns? Aug 30 08:27
- Work-life balance as an IT contractor: 5 top tips from a tech recruiter Aug 30 08:20
- Autumn Statement 2023 tipped to prioritise mental health, in a boost for UK workplaces Aug 29 08:33
- Final reminder for contractors to respond to the umbrella consultation (closing today) Aug 29 08:09
- Top 5 most in demand cyber security contract roles Aug 25 08:38
- Changes to the right to request flexible working are incoming, but how will contractors be affected? Aug 24 08:25
Comment