WTF - HSBC informed me by letter my business account is being shut

[d000hg]

I've recently had to fill in a form to review my business with HSBC.

I have opened a letter now which informs me they have taken the decision to close my account, with no opportunity for review. No phonecall, no explanation just a big F U after just about a decade of by business.

Why on earth? I guess I just move all the funds and update future invoices but it still rankles to be treated so dismissively when I haven't done anything even slightly odd except pass hundreds of grand through their bank.

[PerfectStorm]

Are you perhaps not making them any money? One transaction a month, that sort of thing?

[northernladyuk]

I've recently had to fill in a form to review my business with HSBC.

I have opened a letter now which informs me they have taken the decision to close my account, with no opportunity for review. No phonecall, no explanation just a big F U after just about a decade of by business.

Why on earth? I guess I just move all the funds and update future invoices but it still rankles to be treated so dismissively when I haven't done anything even slightly odd except pass hundreds of grand through their bank.

1 Have a read of: The deposit for our new home is stuck in solicitor’s HSBC account. https://www.theguardian.com/money/20...idApp_WhatsApp
2 Open a new account etc.
3 Hold a lifetime grudge.

[d000hg]

So it's just one of those things?

Shame, I liked HSBC's platform. Does it mean there's no point ever applying for a new account with them in future?

[northernladyuk]

So it's just one of those things?

Shame, I liked HSBC's platform. Does it mean there's no point ever applying for a new account with them in future?

Where is your pride? It's grudge time.

[m0n1k3r]

I've recently had to fill in a form to review my business with HSBC.

I have opened a letter now which informs me they have taken the decision to close my account, with no opportunity for review. No phonecall, no explanation just a big F U after just about a decade of by business.

Why on earth? I guess I just move all the funds and update future invoices but it still rankles to be treated so dismissively when I haven't done anything even slightly odd except pass hundreds of grand through their bank.

Have you perhaps received money from, or made payments to, a non-EU country where HSBC doesn't have own presence? They tend to be quite sensitive to that.

[Damobot]

Had exactly the same thing happen to me with HSBC, in the end it turned out to be a that one part of the form had not been filled in properly.

Their site was tulip, and the online form eventually showed me what was not valid about 2 weeks and 3 phone calls after they had confirmed by letter they were definitely shutting the account.

I would phone them and hopefully you will get it sorted.

On the basis of how shockingly they handled this, I was going to move banks but so far intertia has won...

[greenlake]

Are you perhaps not making them any money? One transaction a month, that sort of thing?

That's probably it....

[PerfectStorm]

Made any payments to CartelCo?

[malvolio]

Been there. Go back to the online form and see what you've missed. Might be paper evidence...