Originally posted by rocketjet
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Dip in Level of Service from Nixon Williams
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'CUK forum personality of 2011 - Winner - Yes really!!!! -
Originally posted by rocketjet View PostI e-mailed Nixon Williams on Friday complaining about the timeliness of replies and whether they plan to improve their service. Two business days later I’ve received no reply.
What would you do in my position?
http://www.nixonwilliams.com/about-us/meet-team
Ask which professional body they belong to, I couldn’t see one mentioned on their website though."The budget should be balanced, the Treasury should be refilled, public debt should be reduced, the arrogance of officialdom should be tempered and controlled, and the assistance to foreign lands should be curtailed lest Rome become bankrupt. People must again learn to work, instead of living on public assistance." CiceroComment
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Originally posted by Waldorf View PostYou could try here:
Meet the Team | Nixon Williams | Blackpool
Ask which professional body they belong to, I couldn’t see one mentioned on their website though.Public Service Posting by the BBC - Bloggs Bulls**t Corp.
Officially CUK certified - Thick as f**k.Comment
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Originally posted by Waldorf View PostYou could try here:
Meet the Team | Nixon Williams | Blackpool
Ask which professional body they belong to, I couldn’t see one mentioned on their website though.
I will ask which profession body they belong to.Comment
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Originally posted by rocketjet View PostI will ask which profession body they belong to.'CUK forum personality of 2011 - Winner - Yes really!!!!Comment
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Originally posted by northernladuk View PostWhat use is that though? I doubt the professional body will be interested in them not responding to your mails for a couple of days. If you are consistently getting a bad service then leave.Comment
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After a little more digging I’ve identified the root cause of my issues. 2 accountants have left NW including my own in the last few weeks. I wasn’t notified nor re-assigned an accountant and the Vantage portal still displays the name of the accountant no longer with the company.
Investigating further I believe they have lost double digit staff numbers in the past 12-18 months, taking with them years of valuable knowledge and experience.
In summary, expect a bumpy ride whilst they recover from the casualties and cauterise the wounds.Comment
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Originally posted by northernladuk View PostWhat use is that though? I doubt the professional body will be interested in them not responding to your mails for a couple of days. If you are consistently getting a bad service then leave.P.S. What Spreadsheet? Revolutionising the contracting market again.Comment
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Originally posted by simondolan View PostAm afraid to say that the professional bodies are almost entirely useless when dealing with complaints about service. Far better to take up these sorts of issues with the MD, failing that, just leave. Its very easy and far less hassle than you may be lead to believe.Comment
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Originally posted by rocketjet View PostComplaining is a waste of time, their perception is the service is great. Voting with your feet as the paying customer is the only solution.P.S. What Spreadsheet? Revolutionising the contracting market again.Comment
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