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Dip in Level of Service from Nixon Williams

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    #51
    Originally posted by rocketjet View Post
    I e-mailed Nixon Williams on Friday complaining about the timeliness of replies and whether they plan to improve their service. Two business days later I’ve received no reply.

    What would you do in my position?
    Well I would have picked up to phone to speak to them to be honest... but I guess you got your answer.
    'CUK forum personality of 2011 - Winner - Yes really!!!!

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      #52
      Originally posted by rocketjet View Post
      I e-mailed Nixon Williams on Friday complaining about the timeliness of replies and whether they plan to improve their service. Two business days later I’ve received no reply.

      What would you do in my position?
      You could try here:

      http://www.nixonwilliams.com/about-us/meet-team

      Ask which professional body they belong to, I couldn’t see one mentioned on their website though.
      "The budget should be balanced, the Treasury should be refilled, public debt should be reduced, the arrogance of officialdom should be tempered and controlled, and the assistance to foreign lands should be curtailed lest Rome become bankrupt. People must again learn to work, instead of living on public assistance." Cicero

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        #53
        Originally posted by Waldorf View Post
        You could try here:

        Meet the Team | Nixon Williams | Blackpool

        Ask which professional body they belong to, I couldn’t see one mentioned on their website though.
        Quite possibly they don't. IIRC, SJD have no professional affiliation and are NW's sister company.
        Public Service Posting by the BBC - Bloggs Bulls**t Corp.
        Officially CUK certified - Thick as f**k.

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          #54
          Originally posted by Waldorf View Post
          You could try here:

          Meet the Team | Nixon Williams | Blackpool

          Ask which professional body they belong to, I couldn’t see one mentioned on their website though.
          I’ve previously escalated complaints to the team manager and practice manger and was fobbed with excuses regarding annual leave. However this is now becoming the norm rather than the exception and growing increasingly frustrated. They don’t even seem to care what’s stated in their own client charter.

          I will ask which profession body they belong to.

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            #55
            Originally posted by rocketjet View Post
            I will ask which profession body they belong to.
            What use is that though? I doubt the professional body will be interested in them not responding to your mails for a couple of days. If you are consistently getting a bad service then leave.
            'CUK forum personality of 2011 - Winner - Yes really!!!!

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              #56
              Originally posted by northernladuk View Post
              What use is that though? I doubt the professional body will be interested in them not responding to your mails for a couple of days. If you are consistently getting a bad service then leave.
              You’re right leaving is the only option left but will have to wait till my year end. Fundamentally the service provided does not meet what’s advertised on their website.

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                #57
                After a little more digging I’ve identified the root cause of my issues. 2 accountants have left NW including my own in the last few weeks. I wasn’t notified nor re-assigned an accountant and the Vantage portal still displays the name of the accountant no longer with the company.

                Investigating further I believe they have lost double digit staff numbers in the past 12-18 months, taking with them years of valuable knowledge and experience.

                In summary, expect a bumpy ride whilst they recover from the casualties and cauterise the wounds.

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                  #58
                  Originally posted by northernladuk View Post
                  What use is that though? I doubt the professional body will be interested in them not responding to your mails for a couple of days. If you are consistently getting a bad service then leave.
                  Am afraid to say that the professional bodies are almost entirely useless when dealing with complaints about service. Far better to take up these sorts of issues with the MD, failing that, just leave. Its very easy and far less hassle than you may be lead to believe.
                  P.S. What Spreadsheet? Revolutionising the contracting market again.

                  Comment


                    #59
                    Originally posted by simondolan View Post
                    Am afraid to say that the professional bodies are almost entirely useless when dealing with complaints about service. Far better to take up these sorts of issues with the MD, failing that, just leave. Its very easy and far less hassle than you may be lead to believe.
                    Complaining is a waste of time, their perception is the service is great. Voting with your feet as the paying customer is the only solution.

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                      #60
                      Originally posted by rocketjet View Post
                      Complaining is a waste of time, their perception is the service is great. Voting with your feet as the paying customer is the only solution.
                      Not sure about the only solution, but certainly the easiest and probably best.
                      P.S. What Spreadsheet? Revolutionising the contracting market again.

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