Chargeback and Section 75 claim

[tractor]

Anyone had any success with this?

I bought a camera from Currys (Yeah, I know) and it is faulty. I have provided them with all the evidence but as I have had it longer than 21 days (6 weeks), they won't exchange it. The distance selling and consumer laws bounce off their armadillo like skin and they don't give a monkey's so I shall just go for the CC company and hopefully circumvent all the pain of argument.

Is this a reasonable route from anyone's experience?

[northernladuk]

Didn't they point you at the manufacturer and they would just swap it out instead? Or have the just washed their hands of you completely?

Good tip is to do a price match with John Lewis and get it from them. They used to have a pretty good returns policy that beat most other suppliers. That was awhile ago though.

[tractor]

...

Didn't they point you at the manufacturer and they would just swap it out instead? Or have the just washed their hands of you completely?

Good tip is to do a price match with John Lewis and get it from them. They used to have a pretty good returns policy that beat most other suppliers. That was awhile ago though.

Strangely, I bought it on the John Lewis mastercard. The price was much of a muchness really but Currys was the most convenient at the time.

Yes, they pointed me at the manufacturer but I really don't want to go the route of proving again that the problem exists. I didn't really want to go into it but it's a Canon 70D and it has problems focussing with fast lenses. I did the necessary tests and it consistently front focusses too far out of the tolerance for the cameras microfocus adjustment to compensate for. I did some research before I settled on that model and no problems were reported. After I bought it and noticed the problem, I found out that there are many models across the world with similar problems and people are reporting that it takes 2 or 3 trips to Canon to get fixed, mainly because Canon are now taking the Currys' approach to customer service

So, in order to avoid explaining what I just did many times over, I just would like to know if anyone has any experience of what I asked for

Aside from this apparently common problem, the camera is great, I just wish that I had waited for a second or even third revision model

[LisaContractorUmbrella]

They should offer to repair or replace under the Sale of Goods Act. Try asking for the email address of their CEO and suggest that you'll be quite happy to take the matter up with him/her. Then take the name of the person you've been dealing with - I find that this usually gets the desired result

[Epiphone]

Yes, I have.

Make sure you have all your ducks in a row first. Have Currys offered to repair, exchange or refund? You won't get very far with your CC company if you don't follow the rules.

If you're sure you're in the right then call your CC and explain why you wish to invoke section 75. They'll take some details then send you a form asking for the same information. After that it depends on the person assigned to the case. They'll either understand and agree with you or Currys, or not understand and break the law (yes Halifax, I'm looking at you).

Read up on the Sale of Goods Act first to make sure you're in the right. I can't tell exactly what's wrong from your posts but it's up to you to prove that the camera is faulty if you're using 3rd party lenses. If everything is OK with the lens you get with the camera then your definition of a fault may differ from Canon's.

If it's an actual, demonstrable fault that you can reproduce easily then you'll have an easier time of it.

[northernladuk]

They should offer to repair or replace under the Sale of Goods Act. Try asking for the email address of their CEO and suggest that you'll be quite happy to take the matter up with him/her. Then take the name of the person you've been dealing with - I find that this usually gets the desired result

Couple of posters have had some success by complaining on their twitter feeds as well. Couple be worth a punt if you use it. Most companies should monitor it and try be proactive but we are talking Currys here.

[BolshieBastard]

Strangely, I bought it on the John Lewis mastercard. The price was much of a muchness really but Currys was the most convenient at the time.

Yes, they pointed me at the manufacturer but I really don't want to go the route of proving again that the problem exists. I didn't really want to go into it but it's a Canon 70D and it has problems focussing with fast lenses. I did the necessary tests and it consistently front focusses too far out of the tolerance for the cameras microfocus adjustment to compensate for. I did some research before I settled on that model and no problems were reported. After I bought it and noticed the problem, I found out that there are many models across the world with similar problems and people are reporting that it takes 2 or 3 trips to Canon to get fixed, mainly because Canon are now taking the Currys' approach to customer service

So, in order to avoid explaining what I just did many times over, I just would like to know if anyone has any experience of what I asked for

Aside from this apparently common problem, the camera is great, I just wish that I had waited for a second or even third revision model

PM sent.

They are talking b*llocks saying to contact the manufacturer. Faults developing within 6 months of purchase are deemed under the Sale of Goods Act to be present at time of purchase. Do they have some unknown exemption from the SoG Act!? No!

[LisaContractorUmbrella]

Couple of posters have had some success by complaining on their twitter feeds as well. Couple be worth a punt if you use it. Most companies should monitor it and try be proactive but we are talking Currys here.

Good suggestion - I had a running battle with Tesco for a couple of days that was resolved after 1 tweet

BB you're back

[BolshieBastard]

Good suggestion - I had a running battle with Tesco for a couple of days that was resolved after 1 tweet

BB you're back

[cojak]

BB you're back

+1 - good to see you back BB.