Reply to: Chargeback and Section 75 claim

[Epiphone]

If they've offered a repair then they have met their legal obligations. If you refuse the repair then you're stuffed.

[LisaContractorUmbrella]

I think a £1000 camera body not able to focus with a lens faster than f2.8 is definitely 'not of merchantable quality'.

I have no idea what that means but I'll take your word for it

[tractor]

...

Just a "gotcha".

If you have purchased the item using a Company Credit Card, or ordered in the name of YourCo. then remedies available to as an individual do not apply...

I always separate my business from personal dealings appropriately It's a personal purchase, I only posted here because it's Legal.

[Scruff]

Just a "gotcha".

If you have purchased the item using a Company Credit Card, or ordered in the name of YourCo. then remedies available to as an individual do not apply...

[eek]

If they've offered a repair I believe that they have fulfilled their legal obligations. I think you are only entitled to an automatic refund if the goods are 'not of merchantable quality' i.e. not fit for purpose when you bought them

I think a £1000 camera body not able to focus with a lens faster than f2.8 is definitely 'not of merchantable quality'.

[LisaContractorUmbrella]

Thanks guys, I had already looked up my rights

I just wondered if I had to exhaust the supplier route before approaching the CC company or if I could do that first.

Currys have offered to repair but not to replace or refund, either of the last two would be my preferred option.

The camera exhibits the same problem with Canon and third party lenses, I bought it body only but I bought a Canon lens separately also from Currys. It is not a common problem because it only exists with fast (F2.8 or quicker lenses when set wide open - for the camera buffs) so probably less than 50% of owners would even notice the problem. Having said that a Canon 'nifty fifty' is F1.8 and only £85 so it doesn't have to be an expensive lens.

I have already started the Facebook 'conversation' I guess I will have to open a Twit account and manage a 'second front' then , but I really hate all the tulip you have to go through to get decent CS

My preferred route is that of 'least resistance' so that's why I asked the question

If they've offered a repair I believe that they have fulfilled their legal obligations. I think you are only entitled to an automatic refund if the goods are 'not of merchantable quality' i.e. not fit for purpose when you bought them

[BolshieBastard]

Thanks guys, I had already looked up my rights

I just wondered if I had to exhaust the supplier route before approaching the CC company or if I could do that first.

Currys have offered to repair but not to replace or refund, either of the last two would be my preferred option.

The camera exhibits the same problem with Canon and third party lenses, I bought it body only but I bought a Canon lens separately also from Currys. It is not a common problem because it only exists with fast (F2.8 or quicker lenses when set wide open - for the camera buffs) so probably less than 50% of owners would even notice the problem. Having said that a Canon 'nifty fifty' is F1.8 and only £85 so it doesn't have to be an expensive lens.

I have already started the Facebook 'conversation' I guess I will have to open a Twit account and manage a 'second front' then , but I really hate all the tulip you have to go through to get decent CS

My preferred route is that of 'least resistance' so that's why I asked the question

You can use any option you want first.

You can say under the DSR's Im returning the goods (if within the relevant period) and want my money back.

Or, you can go straight to the card issuer (check you JL card is a credit card under the meaning of S75 of the Consumer Act) and invoke S75

Or you can go back to currys (again) and ask for your money or replacement.

Trading Standards may suggest going back to the seller first but you've already done this once.

I'd just hit them with the DSR's if you're within the relevant period, didnt get it gift wrapped and they havent stipulated you have to pay postage.

Otherwise I'd go to your card issuer (if it is a credit card).

If your card isnt a credit card and just a store card (unlikely) Id go back to currys as a last resort and give 'em both effing barrels for friggin' you about.

[LisaContractorUmbrella]

Eh??

BolshiBastard - he went and now he's back

[northernladuk]

BB you're back

Eh??

[tractor]

...

Thanks guys, I had already looked up my rights

I just wondered if I had to exhaust the supplier route before approaching the CC company or if I could do that first.

Currys have offered to repair but not to replace or refund, either of the last two would be my preferred option.

The camera exhibits the same problem with Canon and third party lenses, I bought it body only but I bought a Canon lens separately also from Currys. It is not a common problem because it only exists with fast (F2.8 or quicker lenses when set wide open - for the camera buffs) so probably less than 50% of owners would even notice the problem. Having said that a Canon 'nifty fifty' is F1.8 and only £85 so it doesn't have to be an expensive lens.

I have already started the Facebook 'conversation' I guess I will have to open a Twit account and manage a 'second front' then , but I really hate all the tulip you have to go through to get decent CS

My preferred route is that of 'least resistance' so that's why I asked the question

[TheFaQQer]

Good suggestion - I had a running battle with Tesco for a couple of days that was resolved after 1 tweet

A private disagreement with a company (eg. via email) is easy for them to ignore. Make it public on Twitter or Facebook and you should get a much quicker response.

Someone did some research about it, and emails took at least two weeks to get a response, whereas a tweet is usually within a day.

[cojak]

BB you're back

+1 - good to see you back BB.

[BolshieBastard]

Good suggestion - I had a running battle with Tesco for a couple of days that was resolved after 1 tweet

BB you're back

[LisaContractorUmbrella]

Couple of posters have had some success by complaining on their twitter feeds as well. Couple be worth a punt if you use it. Most companies should monitor it and try be proactive but we are talking Currys here.

Good suggestion - I had a running battle with Tesco for a couple of days that was resolved after 1 tweet

BB you're back

[BolshieBastard]

Strangely, I bought it on the John Lewis mastercard. The price was much of a muchness really but Currys was the most convenient at the time.

Yes, they pointed me at the manufacturer but I really don't want to go the route of proving again that the problem exists. I didn't really want to go into it but it's a Canon 70D and it has problems focussing with fast lenses. I did the necessary tests and it consistently front focusses too far out of the tolerance for the cameras microfocus adjustment to compensate for. I did some research before I settled on that model and no problems were reported. After I bought it and noticed the problem, I found out that there are many models across the world with similar problems and people are reporting that it takes 2 or 3 trips to Canon to get fixed, mainly because Canon are now taking the Currys' approach to customer service

So, in order to avoid explaining what I just did many times over, I just would like to know if anyone has any experience of what I asked for

Aside from this apparently common problem, the camera is great, I just wish that I had waited for a second or even third revision model

PM sent.

They are talking b*llocks saying to contact the manufacturer. Faults developing within 6 months of purchase are deemed under the Sale of Goods Act to be present at time of purchase. Do they have some unknown exemption from the SoG Act!? No!