Been with them since April last year when I went inside.
Didn't opt me out of the pension as I informed them last year August) so overcharged me a month but then didn't send it on to Aegis at all. Chased for months until December when I went though all of my pay slips only to find out they had been overcharging me (1 month's fees per week !). That was about £1400 that I only got back last week. Finally switched but then had to chase for P45 only to find out they won't issue one until the pension issue is resolved. Told them to forget about the pension and just issue my P45 and still waiting for that.
When they got hacked they still managed to process payroll but didn't generate pay slips for 2 months and when they got them to me they were still overcharging me.
No luck with the P45 so am looking at emergency tax this month. Hopefully the new umbrella will be better.
So I'd advise avoiding Brookson like the plague. I never had this kind of drama when I was outside.
Didn't opt me out of the pension as I informed them last year August) so overcharged me a month but then didn't send it on to Aegis at all. Chased for months until December when I went though all of my pay slips only to find out they had been overcharging me (1 month's fees per week !). That was about £1400 that I only got back last week. Finally switched but then had to chase for P45 only to find out they won't issue one until the pension issue is resolved. Told them to forget about the pension and just issue my P45 and still waiting for that.
When they got hacked they still managed to process payroll but didn't generate pay slips for 2 months and when they got them to me they were still overcharging me.
No luck with the P45 so am looking at emergency tax this month. Hopefully the new umbrella will be better.
So I'd advise avoiding Brookson like the plague. I never had this kind of drama when I was outside.
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