Hi everyone, this got sorted in the end but I'm obviously majorly annoyed at OG because of how rude their customer service was, and plan to leave them if my contract gets extended (it's up for renewal in a couple of weeks). Thanks so much for your help everyone!
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Orange Genie hasn't paid me, blaming my agency. Agency blaming Orange Genie. Help!
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Originally posted by blueblue45 View PostHi everyone, this got sorted in the end but I'm obviously majorly annoyed at OG because of how rude their customer service was, and plan to leave them if my contract gets extended (it's up for renewal in a couple of weeks). Thanks so much for your help everyone!Comment
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Originally posted by blueblue45 View PostThanks for this. Yes I do, I have all my approved timesheets for the weeks following the 26th June. If I accept the NMW payment, I get the rest of it after this is sorted out right? Sorry if this is a silly question!Comment
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I've been with Orange Genie for 3 weeks. First week fine although they pay by BACS instead of Faster Payments (which they didn't tell me about). Second week no pay and had to chase. They paid the same day. This week pay but no payslip.
They don't respond to calls or email even though they said I would have a "dedicated relationship manger".
I salary sacrifice down to the NMW with the reset going into a pension monthly therefore they are sitting on thousands of my wages. Really concerned they have cashflow problems. Suspicious that I have the NMW in my account this week with no record of reductions.Comment
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Orange Genie payment issues.
Originally posted by lucyclarityumbrella View PostSorry a bit late to the party, but yes they have an obligation to make payment at NMW, and then as and when the funds are received, the rest of the payment should follow.
Week 1 fine.
Week 2 not paid and had to chase. Not replied to emails or phone calls. Eventually paid me. Also they pay by BACS not FP which they didn't tell me about. Promised "Dedicated Relationship Manager" non-existent.
Week 3 Paid but not payslip NMW only. Agency had ALWAYS transferred full funds on time.
I salary sacrifice into pension down to NMW which means they're sitting on thousands of my wages.
Really worried they have cash flow problems.Comment
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Originally posted by John Duff View PostI salary sacrifice into pension down to NMW which means they're sitting on thousands of my wages.Comment
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Originally posted by lucyclarityumbrella View PostJust keep an eye on your pension pot!Comment
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Originally posted by John Duff View PostThanks Lucy. Have you heard any rumours about Orange Genie in financial difficulty?Comment
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