Hi,
I'm having issues in trying to get Giant to explain to me a break down on the "hidden" costs, but this is proving to be impossible.
I was with Parasol, but left them in July as their charges are way too high, and every person I spoke to on the phone sounded like a child and new nothing about the business they where supporting.
Now I'm with Giant, and have a similar issue with their "Employers cost including Company Net Margin of £28.00". This is not just £28, which I understand, but it's into the hundreds.
I have asked Giant to explain and break down this cost but they refuse to tell me.
They've replied with this, "You have the company margin of £28. The remaining amount would be for your holiday pay, and employers costs. As these are employers costs we are not required to provide the full breakdown"
The last reply, "As the costs are employers cost, which Giant process, they are not part of your gross payment and therefore, are at the discretion of the employer"
Surely, legally they have to let me know what I'm being charged for in a detailed break down? I need to know what I'm paying for.
Any help would be gratefully appreciated.
Thanks
ST
I'm having issues in trying to get Giant to explain to me a break down on the "hidden" costs, but this is proving to be impossible.
I was with Parasol, but left them in July as their charges are way too high, and every person I spoke to on the phone sounded like a child and new nothing about the business they where supporting.
Now I'm with Giant, and have a similar issue with their "Employers cost including Company Net Margin of £28.00". This is not just £28, which I understand, but it's into the hundreds.
I have asked Giant to explain and break down this cost but they refuse to tell me.
They've replied with this, "You have the company margin of £28. The remaining amount would be for your holiday pay, and employers costs. As these are employers costs we are not required to provide the full breakdown"
The last reply, "As the costs are employers cost, which Giant process, they are not part of your gross payment and therefore, are at the discretion of the employer"
Surely, legally they have to let me know what I'm being charged for in a detailed break down? I need to know what I'm paying for.
Any help would be gratefully appreciated.
Thanks
ST
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