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Zendesk vs Freshdesk vs others

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    Zendesk vs Freshdesk vs others

    I'm looking for a helpdesk / customer support solution for plans b and c.

    Has anyone got any recommendations or know of any solutions apart from Zendesk and Freshdesk.
    merely at clientco for the entertainment

    #2
    recommends

    I haven't used neither but a quick Google search resulted in:
    p elfusion.com/zendesk-alternatives/- Top 3 Zendesk Alternatives
    w ww.quora.com/What-are-some-alternatives-to-Zendesk-free-or-otherwise
    forums .realmacsoftware.com/discussion/53764/alternative-to-zendesk

    Mod note: No touting for work - read the T&Cs please.

    Comment


      #3
      If you just want basic ticketing have a look at Spiceworks

      Comment


        #4
        I use request tracker - RT: Request Tracker - Best Practical - bit of a b1tch to install but really nice once up and running. Very stable and configurable.

        Someone linked me to this one last week - Open Atrium - built on Drupal core, looks really interesting but not had time to have a play with it yet.

        Comment


          #5
          I'm currently trialling freshdesk.

          I don't mind paying for the service here as its to support tools I'm charging for.
          merely at clientco for the entertainment

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