Network permission problem

[xoggoth]

They were ok before but now a school is having trouble using our programs on their Windows 7 machines installed over their new RM network. They work ok for teachers with admin permission but not for pupils, they get a Program Data access error.

Our programs are bog standard .NET and use whatever paths are in the system variable files. Program Data is where Win 7 usually puts any temporary files. Wondering what there is about their setup that would restict access to that folder, and how any other programs could work properly? (Assuming they do).

Any bright ideas on this? Cheers.

 

[eek]

They were ok before but now a school is having trouble using our programs on their Windows 7 machines installed over their new RM network. They work ok for teachers with admin permission but not for pupils, they get a Program Data access error.

Our programs are bog standard .NET and use whatever paths are in the system variable files. Program Data is where Win 7 usually puts any temporary files. Wondering what there is about their setup that would restict access to that folder, and how any other programs could work properly? (Assuming they do).

Any bright ideas on this? Cheers.

Not exactly The ProgramData folder contains all your application data, like program settings, user data, etc, for all of the installed programs on the computer (i.e. it contains everything that used to be in
\Documents and Settings\All Users and \Documents and Settings\All Users\Application Data folders in XP).

by the sounds of it someone has changed the access permissions somewhere so that non administrators cannot run your program. Have they installed a new version recently?

 

[xoggoth]

Cheers. Yes, they appear to be reinstalling all our stuff, new network or PCs I would assume.

 

[eek]

Cheers. Yes, they appear to be reinstalling all our stuff, new network or PCs I would assume.

At which point they've probably installed it from an adminstrators account and not chosen the all users option.

Best solution would be to try and install it from a non admin account and to login when prompted. That should ensure everyone can see and run the program.

 

[xoggoth]

Cheers eek but I can't do actually anything myself. I'm responding to an email support request and have already said, since our path setups are standard .NET, that it sounds like some permission problem with their setup. The bloke describes himself as an IT Network coordinator, so he should know the basics of setting up program permissions and have already done what you describe. (mind you, this is public sector!) Are there any more obscure causes?

Know nowt about networks and was wondering if network installs do something different, eg set a common network version of ProgramData perhaps? Could it make a difference if they copied the setup files and installed them on machines individually?

 

[eek]

I wouldn't call myself an expert on this stuff either. However don't assume their people are anything other than low level support monkey's because the amounts schools will willing pay support people is peanuts (but people are still stupid enough to take the job)

 

[jmo21]

(but people are still in need of work enough to take the job)

FTFY

 

[Moscow Mule]

I wouldn't call myself an expert on this stuff either. However don't assume their people are anything other than low level support monkey's because the amounts schools will willing pay support people is peanuts (but people are still stupid enough to take the job)

You'd be surprised, Mrs MM's school had a chap in to fix the network a few weeks ago - £1750 a day...

 

[doodab]

You'd be surprised, Mrs MM's school had a chap in to fix the network a few weeks ago - £1750 a day...

I smell a plan B.

Although I wouldn't be surprised if that includes the cost of replacement hardware.

 

[eek]

I smell a plan B.

Although I wouldn't be surprised if that includes the cost of replacement hardware.

Schools will pay when they have problems to solve. That doesn't stop the day to day staff being incompetent monkey's paid (in) peanuts.