Internet drops when phone rings

[MrRobin]

Erm, that was a joke. If you disconnect the 2m cable your router won't be connected so won't have any internet will you

Oh. I thought you meant to eliminate the possibility of a fault in the extension

[stek]

Trouble with that is that the extension is burried under skirting board etc and goes to a cupboard where the router lives and all the Cat5e terminates

But the Master Socket must be accessible, afterall, beyond it belongs to BT. All this wee gagdy does is replace the faceplate (to one bit of the master socket you can touch) with a better version with the microfilters built in.

[northernladuk]

I would say your diagram isn't right.

I would have the filter as the first thing out of the port so it would be..

BY Port > Filter > Phone out of phone hole in filter > Extenstion out of Data hole in filter.

I don't like the idea of having a splitter before the filter. Surely you don't even need a splitter as the filters have phone and data holes?

[MrRobin]

But the Master Socket must be accessible, afterall, beyond it belongs to BT. All this wee gagdy does is replace the faceplate (to one bit of the master socket you can touch) with a better version with the microfilters built in.

Yes but if I replace the faceplate then I can't plug in the extension cable into the ADSL side because it's the wrong shape and I can't plug ito in the telephone side because it's already filtered...

[MrRobin]

I would say your diagram isn't right.

I would have the filter as the first thing out of the port so it would be..

BY Port > Filter > Phone out of phone hole in filter > Extenstion out of Data hole in filter.

I don't like the idea of having a splitter before the filter. Surely you don't even need a splitter as the filters have phone and data holes?

As above... the extension is a normal phone cable extension with the oblong shaped jack so it won't fit into the ADSL output of the microfilter. (Are there adaptors??)

[northernladuk]

As above... the extension is a normal phone cable extension with the oblong shaped jack so it won't fit into the ADSL output of the microfilter. (Are there adaptors??)

Hmmm

This is what i was thinking...

Unicom | Filter Installation
Your filter looks like..???

[MrRobin]

Hmmm

This is what i was thinking...

Your filter looks like..???

Yep. One of those plugged into one side of the splitter, which is directly in the master socket. The voice phone then plugs into the right-hand hole. Nothing is plugged into the left-hand hole.

Other side of the splitter is the extension cable, (which has the oblong shaped BT431A jack) and then at the end of the extension is another filter with nothing in the right-hand and the RJ11 cable to the router on the left-hand hole.

[blacjac]

I had exactly the same problem, spent many a wasted hour with BT engineers checking wiring etc, ultimately they washed their hands with it and told me to report it to my ISP as the phone was working fine and the problem was only with internet.

Spoke to Plusnet, who themselves contacted BT, who sent another OpenReach engineer round, only this time he knew what he was doing. Traced it to a fault on the line at the end of the street.

Quite common if you Google it, just a pain in the arse trying to get your phone line provider to accept it.

[MrRobin]

Thanks everyone for your comments. I have ordered 2 new filters.

If that doesn't fix it I will throw away the phone. It's only the bleedin inlaws who call anyway.

[TheFaQQer]

Thanks everyone for your comments. I have ordered 2 new filters.

If that doesn't fix it I will throw away the phone. It's only the bleedin inlaws who call anyway.

Sounds like a plan already - tell the in-laws that you've had to get rid of the phone, regardless.

No dropping internet, no phoning in-laws. Win-win