Reply to: Internet drops when phone rings

[Sysman]

Probably irrelevant, but you never know...

Back in dial-up days with BT if I was using the modem the phone would appear engaged. That was until they gave me a package with call waiting. From that point on an incoming call would drop the modem, which was a swine when you were in the middle of something.

If it's not your filters it could be a dodgy cable or connector letting the phone signal interfere with the internet bit.

[Churchill]

I have a problem with my internet connection at home. When the phone rings and someone answers it, the internet connection is lost. After a minute or so it usually restores itself (even if someone is still using the phone)

I'm lost as to what the issue is... Here is a schematic of the way the router is connected to the phone line. There are no other sockets in use around the house.




Anyone got any suggestions?

Filter's f*cked!

[gingerjedi]

As others have said you really need to plug one phone and a router in at the master socket, if it still fails its BT's fault.

Getting an engineer that GAS is another mater.

[xoggoth]

nothing glaringly obviously wrong

Not that I can see. I actually have 3 phones, an answering machine , a BT shop number display thingy and a Sky box where you only have one phone and have no problems at all. Maybe suggestion above of crap filter is first thing to check. Then, in order of expense, check line, change phone, change router.

[gingerjedi]

I had exactly the same problem, spent many a wasted hour with BT engineers checking wiring etc, ultimately they washed their hands with it and told me to report it to my ISP as the phone was working fine and the problem was only with internet.

Spoke to Plusnet, who themselves contacted BT, who sent another OpenReach engineer round, only this time he knew what he was doing. Traced it to a fault on the line at the end of the street.

Quite common if you Google it, just a pain in the arse trying to get your phone line provider to accept it.

Exactly what happened to me, it took 3 years to get them to finally trace the fault as most BT engineers couldn't give a tulip and just wanted to get away ASAP.

2 poles down the aluminium cable disintegrated as soon as he touched it, hot weather made it worse whilst rain made it better.

I blame Mugabe.

BTW you don't need a filter on a socket if it's only BB plugged into it as its the phone signal that's filtered, the BB side is straight through.

[Support Monkey]

The filter needs to go directly into the master socket then everything runs off from the filter never put the filter down the line it will fail everytime

had exactly this with someone when they ran fat client outlook over VPN i killed the connection everything else ran fine when outlook not running, they had plugged extension into master socket then the filter into the extension, swapped it round, sorted

[TheFaQQer]

Thanks everyone for your comments. I have ordered 2 new filters.

If that doesn't fix it I will throw away the phone. It's only the bleedin inlaws who call anyway.

Sounds like a plan already - tell the in-laws that you've had to get rid of the phone, regardless.

No dropping internet, no phoning in-laws. Win-win

[MrRobin]

Thanks everyone for your comments. I have ordered 2 new filters.

If that doesn't fix it I will throw away the phone. It's only the bleedin inlaws who call anyway.

[blacjac]

I had exactly the same problem, spent many a wasted hour with BT engineers checking wiring etc, ultimately they washed their hands with it and told me to report it to my ISP as the phone was working fine and the problem was only with internet.

Spoke to Plusnet, who themselves contacted BT, who sent another OpenReach engineer round, only this time he knew what he was doing. Traced it to a fault on the line at the end of the street.

Quite common if you Google it, just a pain in the arse trying to get your phone line provider to accept it.

[MrRobin]

Hmmm

This is what i was thinking...

Your filter looks like..???

Yep. One of those plugged into one side of the splitter, which is directly in the master socket. The voice phone then plugs into the right-hand hole. Nothing is plugged into the left-hand hole.

Other side of the splitter is the extension cable, (which has the oblong shaped BT431A jack) and then at the end of the extension is another filter with nothing in the right-hand and the RJ11 cable to the router on the left-hand hole.

[northernladuk]

As above... the extension is a normal phone cable extension with the oblong shaped jack so it won't fit into the ADSL output of the microfilter. (Are there adaptors??)

Hmmm

This is what i was thinking...

Unicom | Filter Installation
Your filter looks like..???

[MrRobin]

I would say your diagram isn't right.

I would have the filter as the first thing out of the port so it would be..

BY Port > Filter > Phone out of phone hole in filter > Extenstion out of Data hole in filter.

I don't like the idea of having a splitter before the filter. Surely you don't even need a splitter as the filters have phone and data holes?

As above... the extension is a normal phone cable extension with the oblong shaped jack so it won't fit into the ADSL output of the microfilter. (Are there adaptors??)

[MrRobin]

But the Master Socket must be accessible, afterall, beyond it belongs to BT. All this wee gagdy does is replace the faceplate (to one bit of the master socket you can touch) with a better version with the microfilters built in.

Yes but if I replace the faceplate then I can't plug in the extension cable into the ADSL side because it's the wrong shape and I can't plug ito in the telephone side because it's already filtered...

[northernladuk]

I would say your diagram isn't right.

I would have the filter as the first thing out of the port so it would be..

BY Port > Filter > Phone out of phone hole in filter > Extenstion out of Data hole in filter.

I don't like the idea of having a splitter before the filter. Surely you don't even need a splitter as the filters have phone and data holes?

[stek]

Trouble with that is that the extension is burried under skirting board etc and goes to a cupboard where the router lives and all the Cat5e terminates

But the Master Socket must be accessible, afterall, beyond it belongs to BT. All this wee gagdy does is replace the faceplate (to one bit of the master socket you can touch) with a better version with the microfilters built in.