Eventum mail queue

[suityou01]

I have an install of Eventum that I use to track bugs. I usually work in isolation on private projects but now I have a customer who will need to use the system.
Which means I need to get the email bits working.

There is a mail queue table, and mail queue log table that both have entries until 18/1/2010 but no more. I have the cron job running and it has sent emails before.

All the googling I do around this it to do with the cron job.

Does anyone else run Eventum? Have you come across this?

Basically I think the cron is working, but the emails are not getting into the queue.

[fullyautomatix]

I have an install of Eventum that I use to track bugs. I usually work in isolation on private projects but now I have a customer who will need to use the system.
Which means I need to get the email bits working.

There is a mail queue table, and mail queue log table that both have entries until 18/1/2010 but no more. I have the cron job running and it has sent emails before.

All the googling I do around this it to do with the cron job.

Does anyone else run Eventum? Have you come across this?

Basically I think the cron is working, but the emails are not getting into the queue.

I use Eventum, but I do not get your problem.

The cron could be running but it is not responsible to put the emails into the queue. It is responsible to send the emails.

Once you are in the admin, you need to set up a lot of config for every project in terms of the email settings etc.

My set up sends me an email whenever someone assigns an issue to me and it sends an email when I update the status of the issue.

[suityou01]

I use Eventum, but I do not get your problem.

The cron could be running but it is not responsible to put the emails into the queue. It is responsible to send the emails.

Once you are in the admin, you need to set up a lot of config for every project in terms of the email settings etc.

My set up sends me an email whenever someone assigns an issue to me and it sends an email when I update the status of the issue.

Thanks FA that's great feedback. I was expecting the same behaviour. I have created a new issue and swapped the status around a few times buuuut nothing appears in the mail queue table.

I guess as there's no actual support community as such I need to get my hands dirty with some php

Edit : 5quidhost have confirmed that the cron is running with no errors.

[suityou01]

FFS

Elegant code under the bonnet, but all template and class driven.

It would take me a week to try and unravel this lot and reverse engineer the class diagrams. Sometimes when things are abstracted out to this level they are a nightmare to follow.

I can see the low level function that inserts the mail queue item, but cannot establish a flow of execution from top to bottom.

Then again, if I could, what would this achieve. The error log has no entries either. It just plain does not work. I would need to implement a ton of debug code.

[suityou01]

who if anyone can I email for support?

frakin annoying considering it was working and then just stopped.

bag of w*nk

[suityou01]

right seeing as Eventum is cack I decided to go for bugzilla

Which is written in perl

Have you ever tried to get perl running under apache?

That'll be the third walkthrough I have followed to the letter that has got me precisely nowhere.

I have just won some development work and want a cheap, simple, bug tracking database. I thought I had one, in eventum, but that has stopped working, for reasons I cannot fathom. Why oh why can things just not STAY ******* working? I have enough things to do ACTUALLY coding rather than arseholing around with cack kit that keeps breaking every 5 ******* minutes.

For Frak sake will something please frakin well go right for me today.

[Zippy]

Suity - keep calm and carry on. There should be no problem with getting Perl and Apache to co-operate.
I used a rather nice issue tracking package called JIRA which used to be Perl based (you could customise it but you prob wouldn't have to). I'm not sure if it offers email alerts though. Alternatively it wouldn't kill you to roll your own emailing solution?

[suityou01]

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Error log reads

[Thu Apr 01 22:48:05 2010] [error] [client 127.0.0.1] (OS 3)The system cannot find the path specified. : couldn't create child process: 720003: index.cgi
[Thu Apr 01 22:48:05 2010] [error] [client 127.0.0.1] (OS 3)The system cannot find the path specified. : couldn't spawn child process: C:/wamp/www/bugzilla/index.cgi

Now, JIRA looks awesome but if I cannot get perl up and running I have no chance either way.

I need help but have no one to turn to.

[Zippy]

Despite having been paid good money to do it, Perl is a long way in the past (OwlHoot is rather handy with Perl, I think). Pretty sure I've never seen those errors though.
Sooooo. Permissions?

[NickFitz]

Does this thread help?