My step-daughter seems to have a problem in Windows not covered by obvious guides.
She has a Dell desktop at home. She recently switched broadband provider to Virgin Cable (with TV etc). Virgin guy came round and installed router, software config etc. All worked. A few days later it stopped working, wouldn't connect. Called support, to cut the story short her Windows DNS service is apparently not working:
1. she brought a laptop home from work, plugged it in, and it played straight off.
2. when she entered an IP address in the browser, it would go there; but no further (e.g. if you got to Google via IP address, the search would find but the links wouldn't work).
3. when, on the line to support, she changed the DNS to (I think) Virgin's own DNS servers manually, it still didn't work.
From this the tech deduced that her Dell's Windows DNS service was faulty. We did try stopping and starting it, to no avail. He said that he had reached the end of his responsibility (actually exceeded it) and couldn't help further, but allowed that re-installing Windows might well fix it.
Even if she wanted to, she has no install disk. What is one supposed to do in that case? She is unhappy and suggests buying a new PC - she's right in a way, that is a known fix! Buying a copy of windows would also do. I hesitate to think of going to Linux: no geek work is on the cards here, tweaking config files in a text editor following online forums with people who once had a problem that might be the same is really not a good way forward.
She has a Dell desktop at home. She recently switched broadband provider to Virgin Cable (with TV etc). Virgin guy came round and installed router, software config etc. All worked. A few days later it stopped working, wouldn't connect. Called support, to cut the story short her Windows DNS service is apparently not working:
1. she brought a laptop home from work, plugged it in, and it played straight off.
2. when she entered an IP address in the browser, it would go there; but no further (e.g. if you got to Google via IP address, the search would find but the links wouldn't work).
3. when, on the line to support, she changed the DNS to (I think) Virgin's own DNS servers manually, it still didn't work.
From this the tech deduced that her Dell's Windows DNS service was faulty. We did try stopping and starting it, to no avail. He said that he had reached the end of his responsibility (actually exceeded it) and couldn't help further, but allowed that re-installing Windows might well fix it.
Even if she wanted to, she has no install disk. What is one supposed to do in that case? She is unhappy and suggests buying a new PC - she's right in a way, that is a known fix! Buying a copy of windows would also do. I hesitate to think of going to Linux: no geek work is on the cards here, tweaking config files in a text editor following online forums with people who once had a problem that might be the same is really not a good way forward.
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