Wireless broadband issues.

[gingerjedi]

I do see it when my laptop scans for wireless networks. I just can't connect to it.
He used his own laptop to connect to the livebox - the strange thing is that the livebox wasn't connected to the telephone point in the first place which makes the whole thing sound very fishy to me!

Your wireless network and ADSL connection are separate things, the livebox doesn't need to be connected to the internet in order for you to see it on your home network.

Your livebox may be set to a wireless channel that your laptop doesn't have, a lot of laptops don't go above 12 so if thats the case it will never connect, setting up something like this over wireless is a pain in the arse so you really need to get that ethernet port working.

Are you sure its not just disabled in the BIOS or device manager?

[miffy]

Also, name and shame the PC Support Co. you used - was it The Tech Guys?

I laugh everytime I see those PCW ads.

Quote from their site...

We’re the people that know 70 million PCs crash every day – and how to get them back up and running without losing data...

...that'll be the on/off switch then.

[gingerjedi]

I laugh everytime I see those PCW ads.

Quote from their site...

We’re the people that know 70 million PCs crash every day – and how to get them back up and running without losing data...

...that'll be the on/off switch then.

If you want to get into IT/network support then you have to start somewhere... 'The Tech Guys' will be on the first rung of the ladder so hardly the experienced experts that PC world would have the public believe.

I bought a router from there recently but had to take because it didn't have the functionality I needed to troubleshoot my wife’s VPN connection, no line stats and the wireless was a bit weedy compared to my last one, it was funny to watch the guys eyes glaze over when he asked what was wrong and I started to tell him.

[KathyWoolfe]

Has the laptop got McAfee antivirus on it?
I have had problem getting laptops with McAfee antivirus on to wireless networks. Uninstalled it and it worked like a charm.
They could see the wireless network being broadcast. You do a View Wireless Networks and it shows a list of Choose a Wireless Network but dooesn't go past that. Doesn't get an ip address.

Give that a try or get someone else with a wireless laptop to try and connect. If they can then it's your laptop thats the problem.

You can PM me if you want some more help.

K

My laptop has AVG anti-virus and it seems I can't turn this off without uninstalling it - which I don't want to do. And I can't seem to be able to disable the windows anti-virus either - which is weird!

[KevinS]

My laptop has AVG anti-virus and it seems I can't turn this off without uninstalling it - which I don't want to do. And I can't seem to be able to disable the windows anti-virus either - which is weird!

Open the Services applet from Administrative Tools and just stop the AVG related services.

[daviejones]

My laptop has AVG anti-virus and it seems I can't turn this off without uninstalling it - which I don't want to do. And I can't seem to be able to disable the windows anti-virus either - which is weird!

You can stop the service, or disable it through msconfig...

[Keldin]

You can leave AGV alone it's only McAfee that messes up wireless connections.
1) When you view your wireless networks do you see your networks SSID?
2) Does it say unsecured or security enables
2) Does it say connected?
3) If not can you select it and choose connect? What happens ?

K

[shelby68]

I'm just trying to get wireless broadband and I signed up with one supplier. Their hub came on saturday and i've tried to connect to it but it just won't. The hub appears on my wireless networks list but when I try and connect to it, it just refuses.
I paid a fee for an "technical engineer" to come out and get it working and he came today. He said that it is the fault of my OS (XP home) and it requires a full install.
I have an issue with this as I have managed to attach to other wireless networks effortlessly in hotels etc so I cannot see how my OS is corrupt. The trouble is if I want to cancel the broadband connection the ISP is going to charge me £400.
Can anyone offer any suggestions as to what is wrong?
Thanks for any help.

This wouldn't be one of those lovely BT home hubs by any chance....
My landlord has one that I spend hours trying to get working turned out in the end it was faulty and needed a replacement but he has a Sh1t load of trouble trying to get them to swap it out.
you could see it in the wireless network connections but not connect to it.

[KathyWoolfe]

You can leave AGV alone it's only McAfee that messes up wireless connections.
1) When you view your wireless networks do you see your networks SSID?
2) Does it say unsecured or security enables
2) Does it say connected?
3) If not can you select it and choose connect? What happens ?

K

1) Yes, I see wireless networks - there are 3 in the building as well as my livebox
2) It says security enabled and when I try to connect it brings up a dialogue box asking me to input my security code - which is already occupied so I just click "ok".
3) No, it says "automatic" and then I press the "connect" button. From then on I get the little symbol with the packets going to and from the computer until it finally gives up and goes back to the display networks screen.

[KathyWoolfe]

This wouldn't be one of those lovely BT home hubs by any chance....
My landlord has one that I spend hours trying to get working turned out in the end it was faulty and needed a replacement but he has a tulip load of trouble trying to get them to swap it out.
you could see it in the wireless network connections but not connect to it.

no, its an Orange "livebox".