How long to upgrade to fibre?

[cojak]

Mine's been around for about a year, but the service has degraded so much that I've been forced into the move (I can't even download podcasts any more...)

[Scruff]

When I moved house last year, the lead time was "up to 14 days" with Sky. I received the router from them within 2 days, and it turned out to be that the delay was in getting a BT Openreach Engineer to enable the connection in the cabinet and then come to my house to replace the Master Socket with a new one. All in all less than 10 days.

What I have done is replace the junk Wireless Router that Sky supply with an Asus-RT AC68U,since I needed Gigabit Ethernet and Dual-Band Wireless.

[CheeseSlice]

Slightly off topic but what gets me about the marketing campaign to sell upgrades to 'fibre' when its not really fibre (more like fibre to your post code/block), ..is what do they market when we really do get real optic fibres to the door?

[vetran]

Slightly off topic but what gets me about the marketing campaign to sell upgrades to 'fibre' when its not really fibre (more like fibre to your post code/block), ..is what do they market when we really do get real optic fibres to the door?

"unlimited light speed" of course.

[Platypus]

14 days from order to activation.

I got the impression that because I ordered online, this was more down to distance selling regs / cooling off period than any technical issue

[VectraMan]

Slightly off topic but what gets me about the marketing campaign to sell upgrades to 'fibre' when its not really fibre (more like fibre to your post code/block), ..is what do they market when we really do get real optic fibres to the door?

Yes it's bollocks. What they really mean is "slightly more fibre than before", because with ADSL it's still mostly fibre (i.e. to the ISP).

[BoredBloke]

As others have said, the delay is because they cannot control how BT operate. We had the same thing...we needed somebody to be available in the house from 8am to 6pm....they cannot be more accurate than that. If you misss this, SKY used to have an £80 charge that they would hit you with. I don't know if that is still the case as we switched years ago. In our case the BT guy didn't bother to show up on the day that they said they would, neither did he bother to in form us - communications are not part of their remit. We were the last house on the list that day and the engineer didn't have time to fit us in so cancelled the job. Although he didn't bother to inform us he did manage to reschedule us for another date 6 weeks later! I kicked up a big stink, with my ISP, although it wasn't their fault and with Opereach, who refuse to deal with members of the public. In the end I got them to do the work the following Saturday. He was there for literally 10 mins.

[original PM]

Slightly off topic but what gets me about the marketing campaign to sell upgrades to 'fibre' when its not really fibre (more like fibre to your post code/block), ..is what do they market when we really do get real optic fibres to the door?

We have fibre from the house to the pole

I assume then that from the pole to the cabinet it is fibre and then from the cabinet to the exchange it is also fibre?

dunno though really.

[BolshieBastard]

Its unlikely you'll get a BT Openreach engineer to do the FTTC install. It'll be Kelly Communications person and I've heard some horror stories how some have fitted the modem and infinity router.

Thankfully mine was ok but he didnt have a clue (more likely couldnt be arsed) to set up the router.

Be aware if you have an aluminium line from cabinet to home you might experience a slower speed than the BT speed estimator says.

I'd love to go FTTHome \ Property but the cost BT want to instal from your nearest cabinet is something like 1500 quid.

[BolshieBastard]

Slightly off topic but what gets me about the marketing campaign to sell upgrades to 'fibre' when its not really fibre (more like fibre to your post code/block), ..is what do they market when we really do get real optic fibres to the door?

What? Its fibre from the exchange to your nearest Edit allocated cabinet. Then its copper or aluminium from cabinet to your home. In most cases the distance from exchange to cabinet will be greater than cabinet to home. If your FTTC cabinet is more than 1km away, you'll hardly see any benefit of fibre because the 1km of copper \ aluminium degrades the advantage of fibre.

FTTH\P is costly because they have to lay fibre to your home (except if you are new build where FTTP\H is tending to be the norm).