Reply to: I wish to make a complaint (HP OJ Pro 8600 +)

[original PM]

printers are pretty throwaway for me so I tend to get the 'cheapest' which does what I want and which has (at the time) got the cheapest replacement catridges.

I think unless you go for high quality kit any of you low to mid range all in jobbies will do - so get the cheapest and bin it when it breaks.

[smatty]

I also went laser, replaced my old HP Photosmart with a Samsung multi-function jobby. Was about £150 with a ~2000 page toner, probably more than I'll ever need. Software is lightweight and cross-platform, fairly nippy box too as it's about 30seconds from power on to printing first page and doesn't waste any ink cleaning heads or aligning, can't see me going back to inkjets.

[vetran]

Xerox do a nice colour laser all in one £200 ish.

Seems to behave well.

[cojak]

I have a Deskjet 3050.

It prints ok but the scanner absolutely rubbish. I have an Epson scanner that's over 12 years old that still going strong and scans superbly (if a bit slow).

It's a complete PITA researching and buying printers. I bought this one on Amazon after weeks of wasted evenings researching, only to find Tesco selling it for £30 less 3 weeks later...

Well that didn't last long. The fecker has stopped printing anything in black. And I only used original inks.

I'm going to try cleaning the heads before throwing it in the bin.

After being happy with Epson and Canon previously I'm not going to bother with HP anymore - it's been living off it's 10 year old bullet-proof reputation for years.

I hate buying printers...

[quackhandle]

The Epson is going back to argos - what a pile of tulip!

The software is awful (30 mins @ 10p per min to Epson support to get it "working", it struggles to print or scan via wi-fi (no usb cable provided) it messes with my wifi router settings, all in all a sheer waste of 70 notes!

I think I may go down the mono laser router with separate scanner.

qh

[quackhandle]

Needed something quick today as I have tons of forms to scan/print so went for Epson Workforce 2350, there's 30 notes off at argos.

As long as it helps me get this security forms sorted I couldn't give a toss.

qh

[Sysman]

I have a Deskjet 3050.

It prints ok but the scanner absolutely rubbish. I have an Epson scanner that's over 12 years old that still going strong and scans superbly (if a bit slow).

It's a complete PITA researching and buying printers. I bought this one on Amazon after weeks of wasted evenings researching, only to find Tesco selling it for £30 less 3 weeks later...

The last time I bought a printer I'd got fed up of not just feeding the thing with ink cartridges but the faffing around it did cleaning the print heads before it would spit out a page.

I decided to forgo the convenience of having an all-in-one and went for a monochrome laser instead. I went into a shop, looked for one at the price I wanted to pay, not too bulky and with a Mac logo. I got a Brother which has proved both reliable and cheap to run. It also switches itself off automatically and comes back from power off when I send it a print job.

I eventually got a new scanner as a separate. This one is a Fujitsu ScanSnap S1300i. Yes it was over 200 quid but I probably saved way more than that on ink cartridges in the last 5 years or so. It also comes with excellent OCR and workflow software and believe it or not in this day and age a 490 page manual (PDF). Worth every penny IMO, and once you've had a taste of duplex scanning you really don't want to go back to turning pages over. No it's not a flatbed so you sometimes get paper skew as it goes through the feeder but the software does quite a good job of correcting that.

It's perhaps worth noting that the printer salesman was really trying to push HP, which coincidentally happened when I bought my first Mac . I can only conclude that flogging HP kit brings a better commission.

[doodab]

Not much help but I have an OfficeJet 5400 that is still going strong after many years. I guess the older ones were better made.

[cojak]

I have a Deskjet 3050.

It prints ok but the scanner absolutely rubbish. I have an Epson scanner that's over 12 years old that still going strong and scans superbly (if a bit slow).

It's a complete PITA researching and buying printers. I bought this one on Amazon after weeks of wasted evenings researching, only to find Tesco selling it for £30 less 3 weeks later...

[quackhandle]

Recommendations for laser jet all in ones?

Again cheers for the responses. Yes purchased through company and have heard it's a harder to get a result. I also got it through Amazon market place which makes things complicated.
If it was only 6-12 months old I'd fight it, but 17 months I don't think I'll get anywhere with it.

I have spoken at length with the printer maintenance firm where I took mine to fix and they said modern printers esp hp are just not built that well, they are constantly breaking down. He said he's got loads (and I did see a huge warehouse full of them) of older hp printers that work fine and these are 10+ years old. He said as long as make the toner they can keep them working forever. He also said laserjet over inkjet every time.

Bollox, rant over. Pick and choose your battles in life and for this one I don't have the energy. Can you right off business equipment as a loss?

qh

[Sysman]

Gave printer to local firm and they said it is the power supply (internal) that has gone but they wouldn't be able to fix it.

Really fooked off that something only 17 months old would just stop working. Would I have any comeback on this against HP? i.e. sales of goods act?

Or go back to company I bought it from?

qh

Did you buy it privately or for your business?

Various bits of the Sales of Goods act only protect consumers, not businesses.

[dezze]

Gave printer to local firm and they said it is the power supply (internal) that has gone but they wouldn't be able to fix it.

Really fooked off that something only 17 months old would just stop working. Would I have any comeback on this against HP? i.e. sales of goods act?

Or go back to company I bought it from?

qh

I've used the Sales of Goods Act a couple of times, and sometimes it works if the company are reasonable. If they aren't then it would be an uphill battle that generally isn't worth the time and hassle for a couple of hundred quid, and they know this. I would say the reasonable expectation of length of service for a product is often more than the standard guarantee - I wouldn't buy a lot of stuff if I thought I'd only be able to use it for a year say. Anyway, I'm rambling and not sure I'm helping...

[Acme Thunderer]

I've got an 8600+ that suffers from phantom paper jams, missing ink cartridges and wanting to print alignment pages .

From searching around it also seems to have a reputation for dying shortly after the HP warranty runs out from cracked/damaged cogs which funnily enough HP don't do replacements for.

Won't buy another one.

[quackhandle]

Depends who you you purchased it it from, but suspect that in general terms they will refer you to the manufacturer.

Yep, they did that, standard tactic. According to Martin Lewis of MSE, legally they can't do this, my contract is with retailer of said printer.

Will send a letter to them, nice and friendly see what they can offer me/my company. Not expecting much, though.

qh

[Bellona]

Gave printer to local firm and they said it is the power supply (internal) that has gone but they wouldn't be able to fix it.

Really fooked off that something only 17 months old would just stop working. Would I have any comeback on this against HP? i.e. sales of goods act?

Or go back to company I bought it from?

qh

Depends who you you purchased it it from, but suspect that in general terms they will refer you to the manufacturer.

Was there a warrant/guarantee when you purchased it ?

If you still have proof of purchase I would send a letter of complaint and see if you can get anything out of them.

I have sent you a pm.