Reply to: Cancelled my 3 accounts

[BoredBloke]

Managed to get out of my final 3 contract last night as the data service is still not available. So I reported the data problems to them on 4th July as it had been ongoing for a few days. Each week I have been told it would be fixed in the next 7 days. Last night they told me it would be another 7 days, taking it into August. I told them that I didn't think it was fair for me to be bound by the terms of the contract when they could not give me a relaible date as to when I could expect the service to resume and threatened them with being reported to offcom. So they let me off the £100 they wanted to terminate early.

[CloudWalker]

I'm with O2 and service is ok. plus £1 lunch/Pizza every Monday

[minestrone]

I recently moved to 3. It is not very good so will be moving away shortly.

[barrydidit]

If they can't even get that right then cancelling appears a sensible decision...

[BoredBloke]

The guy on the phone said all three call centres were based in India.

[eek]

Another thing....one person I spoke to at three said that three have no uk support, everything is located in India. They all insist on using English sounding names such as Russell and Phillip! Can't imaging there are too many Phils in deepest darkest Mumbai!

Three's call centre is not in India...

They set them up in the Philippines as that was cheaper...

[BoredBloke]

Another thing....one person I spoke to at three said that three have no uk support, everything is located in India. They all insist on using English sounding names such as Russell and Phillip! Can't imaging there are too many Phils in deepest darkest Mumbai!

[BoredBloke]

Actually, I've been having problems as well but thought it was either the mobi device itself (as it's pretty old and has been round the block a bit) or my latest maverick upgrade.

And since I've not looked around since I got it, I would imagine that 5gb for £15pm is not such a good deal anymore.

Time to look around I think.

The one from ee is £20 per month for 15gb, £30 for 25gb and £50 for 50gb. If you go on their 30 day rolling its £39.99 up front for the device and if you do a 24 month contract its free. I have my business mobile through t Mobile and they have put it onto that account.

I did a speed check on it last night and I was getting about 20mbps - obviously the speed depends on if you are in a 4g area or not

[Sysman]

Well they like to tell you that they are the least complained about mobile company. I find that hard to believe.

It could be that their internal system for dealing with complaints doesn't transmit the real statistics to upper management.

Last week I came across an allegation that a local ISP was managing to 'lose' complaints somehow or other.

For sure there will be a spreadsheet wielding PHB somewhere in the system who likes to get the complaints figures down 'cos his bonus depends on it.

Feeling cynical tonight...

[cojak]

strange I use 3 and have had no problems

also I can get data on 2g, 2.5g and 3g.....

maybe I am just lucky!

Actually, I've been having problems as well but thought it was either the mobi device itself (as it's pretty old and has been round the block a bit) or my latest maverick upgrade.

And since I've not looked around since I got it, I would imagine that 5gb for £15pm is not such a good deal anymore.

Time to look around I think.

[northernladuk]

What annoyed me about this was the constant 'it will be fixed in a Maximum of 7 days'. They simply don't know what the word maximum means. I asked how they can keep using this phrase when we are on day 18 since I reported the fault and still its not working. Their 'technical specialist' response is sometimes the fault can be bigger than they thought and it could take longer......so not a maximum then!!

I have to say, and probably no surprise to anyone but, that bit would tick me of big style and I would be all over it like a rash. I would have them put it in writing second time and would have been on the phone to everyone and anyone I could after only 3 to 4 days in to the second phase. If they are quoting SLA's they must have escalation procedures so I would do everything I could to make sure I use them. I actually quite enjoy giving service co's a grilling over stuff like this. It's the principle innit.

[BoredBloke]

To be honest I didn't complain; I just phoned up for the PAC code. I figured a network that doesn't notice a total failure in a populated area for 3 days is not one that I want to be relying on.

What annoyed me about this was the constant 'it will be fixed in a Maximum of 7 days'. They simply don't know what the word maximum means. I asked how they can keep using this phrase when we are on day 18 since I reported the fault and still its not working. Their 'technical specialist' response is sometimes the fault can be bigger than they thought and it could take longer......so not a maximum then!!

[original PM]

strange I use 3 and have had no problems

also I can get data on 2g, 2.5g and 3g.....

maybe I am just lucky!

[VectraMan]

Well they like to tell you that they are the least complained about mobile company. I find that hard to believe.

To be honest I didn't complain; I just phoned up for the PAC code. I figured a network that doesn't notice a total failure in a populated area for 3 days is not one that I want to be relying on.

[BoredBloke]

I ditched Three in disgust a couple of weeks ago. That was after several days of not being able to make or receive phone calls whilst at work (even standing outside). One of my colleagues had the same too, so it wasn't me / my phone. They don't have a 2G network, so if you don't get 3G you don't even get to use the phone, let alone data.

I was PAYG, and it was very cheap. Now on comparatively much more expensive Tesco PAYG, but at least it actually works.

Well they like to tell you that they are the least complained about mobile company. I find that hard to believe.