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Afternoon all
Warm, dry, sunny. Occasional fluff. Currently 27 degrees with a high of 28 expected. Barometer steady at 1018 mBar.
The morning was spent job hunting, looking at courses to do and laundry.
I then thought I'd better download my final bill from BT and pop that into my accounts. On opening the file, I noticed that it was a normal full months' charge and not the £19 final bill I was expecting to pay. The online chat was useless and asked me to test if the line was still active. I asked if they would (a) return the equipment I sent back and (b) bail me out if I'm charged with breaking and entering as I no longer have access to the property. On phoning, in the hope of reaching someone with a brain cell, I spoke to someone in billing who said the charge was correct because the cease order was still open. On reaching order management, they said the order was still open and they'd raise a ticket for someone to see why. Apparently, there is no way of anyone knowing that an order is / is not completed successfully until a customer calls with a complaint.
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