Originally posted by Wodewick
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Previously on "My BTL letting agent taking the pi$$ or not?"
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Originally posted by scooterscot View PostShort version, my ceiling fell in due to a water leak from the flat above. While the repairs were underway the tenant was offered a rebate on the normal monthly rate as compensation.
The letting agency see fit to charge their % on the full month of rent and not the reduced during the repair period.
In their e-mail they call it 'their projected fees'
I call it taking advantage. I'm this close >< to telling them where to go. Someone throw a preverbal splash of cold water over me and tell me I'm overreacting.
OTOH check your contract. It might be worded as X% of rental income but that might be to set the amount, not saying they literally take X% of money received.
Personally I think they are in the right on this one. Though I'd be equally peed off in your shoes.
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Originally posted by Support Monkey View PostWho cares if the problem was there before they purchased, if the water came from the flat above its down to them/their insurance company to cover the damage and costs
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Originally posted by scooterscot View PostNot reduced rate, rebate. Tenant paid normally agent returned a sum for each month the repair were underway (2 of them).
I've effectively reimbursed the tenant and the agent for force majeure.
But I agree with what BB is saying, it's a grey area and comes with the trade old houses etc.
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Originally posted by Support Monkey View Post
also who authorised the lower rate, surely it your decision to lower the rent not theirs at which point you could have discussed their %
I've effectively reimbursed the tenant and the agent for force majeure.
But I agree with what BB is saying, it's a grey area and comes with the trade old houses etc.
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Originally posted by scooterscot View PostCan't the problem existed prior to their purchasing the flat.
also who authorised the lower rate, surely it your decision to lower the rent not theirs at which point you could have discussed their %
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A grey area here, as they did get the tenants in. I would say yes let them, on balance. My feeling is other letting agencies would probably do the same. It isn't as if the aency is in anyway responsible for the mishap.
If a tenant doesn't pay or there is no tenant and they charge a fee that isn't acceptable.
It's highly unusual to have to do this, so it isn't like it's going to happen often. Grit your teeth, repair pronto and get the rent coming in.
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Originally posted by Cliphead View PostClaim it back from whoever owns the flat above
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Originally posted by BrilloPad View PostDoes the contract say anything about this?
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My BTL letting agent taking the pi$$ or not?
Short version, my ceiling fell in due to a water leak from the flat above. While the repairs were underway the tenant was offered a rebate on the normal monthly rate as compensation.
The letting agency see fit to charge their % on the full month of rent and not the reduced during the repair period.
In their e-mail they call it 'their projected fees'
I call it taking advantage. I'm this close >< to telling them where to go. Someone throw a preverbal splash of cold water over me and tell me I'm overreacting.Tags: None
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