My BTL letting agent taking the pi$$ or not?

[scooterscot]

Short version, my ceiling fell in due to a water leak from the flat above. While the repairs were underway the tenant was offered a rebate on the normal monthly rate as compensation.

The letting agency see fit to charge their % on the full month of rent and not the reduced during the repair period.

In their e-mail they call it 'their projected fees'

I call it taking advantage. I'm this close >< to telling them where to go. Someone throw a preverbal splash of cold water over me and tell me I'm overreacting.

[BrilloPad]

Does the contract say anything about this?

[Cliphead]

Claim it back from whoever owns the flat above

[scooterscot]

Does the contract say anything about this?

Nothing about force majeure. Which is exactly what this is about 'sorry we don't care if there's been an earthquake we still want our %'.

[scooterscot]

Claim it back from whoever owns the flat above

Can't the problem existed prior to their purchasing the flat.

[BlasterBates]

A grey area here, as they did get the tenants in. I would say yes let them, on balance. My feeling is other letting agencies would probably do the same. It isn't as if the aency is in anyway responsible for the mishap.

If a tenant doesn't pay or there is no tenant and they charge a fee that isn't acceptable.

It's highly unusual to have to do this, so it isn't like it's going to happen often. Grit your teeth, repair pronto and get the rent coming in.

[Support Monkey]

Can't the problem existed prior to their purchasing the flat.

Who cares if the problem was there before they purchased, if the water came from the flat above its down to them/their insurance company to cover the damage and costs

also who authorised the lower rate, surely it your decision to lower the rent not theirs at which point you could have discussed their %

[scooterscot]

also who authorised the lower rate, surely it your decision to lower the rent not theirs at which point you could have discussed their %

Not reduced rate, rebate. Tenant paid normally agent returned a sum for each month the repair were underway (2 of them).

I've effectively reimbursed the tenant and the agent for force majeure.

But I agree with what BB is saying, it's a grey area and comes with the trade old houses etc.

[Support Monkey]

Not reduced rate, rebate. Tenant paid normally agent returned a sum for each month the repair were underway (2 of them).

I've effectively reimbursed the tenant and the agent for force majeure.

But I agree with what BB is saying, it's a grey area and comes with the trade old houses etc.

I see what your saying, i suppose taking a small hit on the % but still keeping the tenant sweet is small price to pay and presumably repairs are not going to take to long and the agent is still providing the agent service if the tenant is still in residence

[Peoplesoft bloke]

Who cares if the problem was there before they purchased, if the water came from the flat above its down to them/their insurance company to cover the damage and costs

Why?