EDF Energy

[configman]

Anyone tried to call them recently? Their call centre has a recorded message saying "we're very busy because we're currently switching IT systems", and I've now been on hold for 40 mins and counting. I smell another large IT programme catastrophe.

It's not surprising they outsourced to a well known that rhymes with crap. I contracted to crap but their managers re-packaged my work as their own without the technical knowledge/experience to go with it, and when things went wrong tried blaming me for their lack of understanding so I moved on to better things.

I found several weaknesses in my short spell at crap and EDF. Not only did they not use version control software, they did not even know what it was. When releasing software it is Business Policy they keep on going until it works and release rollout/rollback plans do not exist - that sounds like what is happening here. Releases are also straight from a development PC to production and they had no knowledge of build scripts so everything is manual. They have no way to rollback even a small change so they have to keep going.

[shaunbhoy]

I did not check it when I rented the place, it was so good that I failed to even contemplate there was PAYG meter and my flat was the only one with it

Never mind. If you get cold in the winter you can always burn a few squirrels!

[AtW]

You want to avoid those things. They eat up your tokens even when the mains is switched off.

I did not check it when I rented the place, it was so good that I failed to even contemplate there was PAYG meter and my flat was the only one with it

[Sysman]

I've tried last year when they attempted to insist I have to spend 12 months with PAYG meter

You want to avoid those things. They eat up your tokens even when the mains is switched off.

[d000hg]

Is EDF one of the ones who just increased their rates? Maybe they want to stop people being able to switch!

[AtW]

Have you tried turning on and off your electricity company?

I've tried last year when they attempted to insist I have to spend 12 months with PAYG meter

[Sysman]

Have you tried turning on and off your electricity company?

LOL. Visions of a power generation company on the phone to support:

"Reboot the computer"
"Can't do that, it's running the grid"

[eek]

Have you tried turning on and off your phone?

Have you tried turning on and off your electricity company?

[AtW]

Have you tried turning on and off your phone?

[ctdctd]

Looking around on other sites it seems like they have been in this state for a couple of years or more.

FTFY - speaking as a customer who has had an "online" tariff for the last 10 months with no access to it online

[Freamon]

Given that you work in IT surely you know that that means give up and try in a couple of days time.

Looking around on other sites it seems like they have been in this state for a couple of weeks or more.

Anyway I'm now part of their abandoned call statistics, thanks to the battery on my cordless hands free phone running out.

[eek]

"we're very busy because we're currently switching IT systems",

Given that you work in IT surely you know that that means give up and try in a couple of days time.

[Freamon]

Anyone tried to call them recently? Their call centre has a recorded message saying "we're very busy because we're currently switching IT systems", and I've now been on hold for 40 mins and counting. I smell another large IT programme catastrophe.