Reply to: City Link are Useless

[NickFitz]

Finally got a card through the door today (I was only out for ten minutes, so of course that's when they came) and this evening drove the ten miles or so out to City Link's lair.

Having got there, the parcel collection point (which you can only reach by walking through the main yard where all the delivery vehicles come and go, and which has no pedestrian path) was all lit up but locked and completely deserted. I rang the bell for over five minutes before one of the resident creatures deigned to emerge from its pupa and hand over my parcel.

Amazing to think that this company is actually preferable to HDNL...

[psychocandy]

Funny you should mention this.

HDNL claim to have delivered an item to me last Friday. Amazon have 'investigated' and HDNL are insisting that the parcel was delivered and signed for. The driver must have forged a signature and nicked the parcel

Had a similar thing with concert tickets. £500 worth.

A lot of the ticket agencies use some sort of secure post as they call it. You dont sign for things but they take a photo of your front door for some reason. Apparently they think that means its been delivered.

Of course, mine weren't but ticketmaster were adamant they'd been delivered. Dont know why they couldnt see the flaws in the system here - like delivery agent nicking them!

Fortunately, credit card companies see things differently. i.e. no signature and no proof it was delivered then money back no arguments. Ticketmaster weren't happy mind but serves them right. In the end, replacement tickets were sent by them.

They charge you £5 for delivery then cut corners delivering things instead of paying for RM Special Delivery which covers it all.

[psychocandy]

Had an issue with Citylink once. Was sat in living room and heard a noise. Went out to see a citylink card on the mat. Ran outside to see the van disappearing around the corner. The lazy twat couldnt even be bothered to knock the door and had just stuffed the card in and legged it.

My car was in the garage so no cars on drive so I guess he just thought hed save time.

Anyway, phoned the depot and told them to phone driver and get his arse back here. 30 mins later he was back with parcel looking sheepish.

[Platypus]

This is an order Amazon are re-sending because when HDNL supposedly delivered it, it went missing. Again. It's surprising how often deliveries from HDNL go missing, yet never ones by any other firm

When I contacted Amazon to tell them it had gone astray I pointed out that HDNL kept losing stuff. The email from customer services included a couple of paragraphs of boilerplate about how seriously they take reports of problems with carriers, and that they review their arrangements, blah blah blah. Given that a Google search for HDNL throws up vast numbers of complaints I think Amazon need to actually take action on those reviews of their arrangements, rather than just doing them and then sitting back with the sense of a job well done.

Funny you should mention this.

HDNL claim to have delivered an item to me last Friday. Amazon have 'investigated' and HDNL are insisting that the parcel was delivered and signed for. The driver must have forged a signature and nicked the parcel

[Scrag Meister]

Had the same issue with DPD, rang their helpline as soon as I spotted the status update on their tracking website and he was back in an hour or so.

He took a photo of our front door too, my wife was just being deaf while I was working the Saturday, but he couldn't have tried very hard, RING THE BELL!!!, KNOCK A BIT HARDER!!!!

[sasguru]

I hope this thread comes near the top when you google City Link

[SantaClaus]

Worst courier is Yodel. I think they are DHL rebranded or something.

Drivers turn up when they can be bothered.

[d000hg]

Doesn't sound like something that would be popular with the drivers.

WGAS, hire new drivers.

[fullyautomatix]

Yeah the trouble with Citylink is that most of their drivers are self employed i.e. contractors.

WHS. Not only Citylink but even DHL and other couriers employ contractors now on a self employed basis. I have had a few parcels delivered by couriers who live close by, have left a card with their mobile number and when I rang back to say I am home, they came over straight away to give me the parcel.

[Freamon]

You'd think GPS tracking would be de rigeur for courier vans

Doesn't sound like something that would be popular with the drivers.

[d000hg]

Does the delivery driver not realise how totally bloody obvious it is that (s)he's decided to skive off at five on a Friday rather than finishing the round?

You'd think GPS tracking would be de rigeur for courier vans

[NickFitz]

Edit - Yeah I'm Godlike

WHOOHOO! Congratulations!

[NickFitz]

The best I got was on Christmas Eve where the HNDL driver decided to state that my parcel had been delivered at 16.30 on their website.

This is an order Amazon are re-sending because when HDNL supposedly delivered it, it went missing. Again. It's surprising how often deliveries from HDNL go missing, yet never ones by any other firm

When I contacted Amazon to tell them it had gone astray I pointed out that HDNL kept losing stuff. The email from customer services included a couple of paragraphs of boilerplate about how seriously they take reports of problems with carriers, and that they review their arrangements, blah blah blah. Given that a Google search for HDNL throws up vast numbers of complaints I think Amazon need to actually take action on those reviews of their arrangements, rather than just doing them and then sitting back with the sense of a job well done.

[mudskipper]

Our local citylink driver is great - he usually delivers in the evening and will call back if we're out.

[BoredBloke]

They still f**king lie.

I've had couriers say they couldn't find an office building because they never heard of the client company even though the client company has a large sign outside with their name.

The only ones that do this are RM.

Did you use the postcode. You know you're not properly addressed without it!