Reply to: Orange customer services called me to see if everything is alright

[Pogle]

They are either toys for younger kids (4 or 5+) or a perhaps a play (toy) mobile?

Yeah its little plastic people and playsets like a hospital, or airport or farm.
My daughter and her chums are all really in to it, she spends hours playing with them and making little outfits for the people or building them houses out of shoe boxes and making up stories with them. They are aimed at younger kids, but it doesn't bother her and she seems to get a lot of fun out of it, and they have little teeny guinea pigs

[MPwannadecentincome]

I have no freaking idea what a playmobil is. bad grandad

They are either toys for younger kids (4 or 5+) or a perhaps a play (toy) mobile?

[EternalOptimist]

I taught my 9 year old grandaughter how to tie a reef knot, climb a muddy hill without slipping, bake cakes in an oven and how NOT to make a chinese lantern (because ours caught fire and blew away)

I have no freaking idea what a playmobil is. bad grandad

[MPwannadecentincome]

My 9 year old daughter got playmobil!!
Who on earth is she going to call?

Don't go there! There's a whole history behind this...

WSS

Yes thanks for bringing that all up again!

Well she has mostly been sending texts & picture messages with uncles, cousins and friends at school and it has been useful when she has been away on sleep-overs for her to call without feeling embarrased about asking to call home. December's £10 budget went very quickly just playing with the phone - she told her uncle to stop texting her so much January's budget is going much better as she has figured out picture messages are expensive and that the texts add up, plus when she is at home (most of the time) the landline calls are free.

She has also found various bugs in the phone software - I had to explain to her what a bug was and why there was software on the phone and how an update to the software might become available one day.

[NickFitz]

Don't go there! There's a whole history behind this...

WSS

[cojak]

My 9 year old daughter got playmobil!!
Who on earth is she going to call?

Don't go there! There's a whole history behind this...

[minestrone]

Oh just a thought. Make absolutely sure they are really Orange. Don't let them palm you off with Orange Supplier, Orange Partner etc etc which also happened from time to time. They would blatently lie to me to swap contract over to them. Difference was the heavy sales pitch from them or the simple how are you from Orange.

Got this with other companies as well so not just Orange.

Yup had that from some people claiming to be 'aligned' to orange then tried to get me to move contracts. Sussed them pretty quickly, I think it is Carphone Warehouse who set me up with the number 10 years ago.

I actually quite like orange, one of the few companies that I do not think I will ever move from. They could stop txting me everymonth though to say my bill is ready to view online.

[Pogle]

I've been on Orange PAYG for nearly 2 years - this is the first time its happened, maybe because they have been concentrating on Pay Monthly customers.

Next time they ring I'll see what I can get out of them but I doubt it will be much on a PAYG. I have been pleased with the service and the network and when I top up by £50 they always put on a large bonus - I think last time it was an additional £20!

My 9 yrs old daughter got a PAYG on Orange for Xmas - I had better warn her that she might get a call!

My 9 year old daughter got playmobil!!
Who on earth is she going to call?

[hyperD]

WTF - I'm in the middle of making a flight booking for a business trip when my Orange mobile rings.....

"Hello its XXXX speaking"

"Hello is that Mr YYYYYY?"

"Speaking"

"Hello its Orange here, nothing to worry about, we are just checking if everything is ok for you"

"What, you mean on my mobile, yes everthing is fine"

I then wait for the sales pitch to start....

"OK that's good if you ever have any queries please call us on 450"

"Right then, thank you, bye!"

There was no sales pitch!

So were Orange just generally concerned for my welfare?

Sort of thing MI5 do with a tap. Avoid the tube.

[MPwannadecentincome]

I used to be with Orange and they did the same to me as well. Occasionally they would ring me up and tell me they were reducing my package by a couple of quid or adding a bit more data or something. It was bl**dy brilliant. Been with 02 and Vod since and nothing like that from them.

Never seemed to be a scam and have to admit at first it left me feeling a bit bemused but once I got used to it I found it very impressive.

Next time he rings tell him your mate with (O2/Vod/3) etc has something like free land line calls, free data, had rate reduced and see if they can help you. Might as well ask seems they ring you.

Odd when customer service goes that one step further we all crave for we feel bemused and accuse it of being a scam lol....

I've been on Orange PAYG for nearly 2 years - this is the first time its happened, maybe because they have been concentrating on Pay Monthly customers.

Next time they ring I'll see what I can get out of them but I doubt it will be much on a PAYG. I have been pleased with the service and the network and when I top up by £50 they always put on a large bonus - I think last time it was an additional £20!

My 9 yrs old daughter got a PAYG on Orange for Xmas - I had better warn her that she might get a call!

[Moscow Mule]

Oh just a thought. Make absolutely sure they are really Orange. Don't let them palm you off with Orange Supplier, Orange Partner etc etc which also happened from time to time. They would blatently lie to me to swap contract over to them. Difference was the heavy sales pitch from them or the simple how are you from Orange.

Got this with other companies as well so not just Orange.

I LOVE those types of calls. I always try and make them hang up first...

[original PM]

I used to work for a company that did that

then someone came in and said it added no value and so they stopped it

then lots of customers left

and then so did i cos i was confused

[Platypus]

Oh just a thought. Make absolutely sure they are really Orange. Don't let them palm you off with Orange Supplier, Orange Partner etc etc which also happened from time to time. They would blatently lie to me to swap contract over to them. Difference was the heavy sales pitch from them or the simple how are you from Orange.

Yep this happened to me. I was suspicious and asked lots of questions until it became clear they wanted me to sign a new contract with whoever they were.

'No I don't want to save money on my tariff, go away' seemed to work, eventually.

[northernladuk]

Oh just a thought. Make absolutely sure they are really Orange. Don't let them palm you off with Orange Supplier, Orange Partner etc etc which also happened from time to time. They would blatently lie to me to swap contract over to them. Difference was the heavy sales pitch from them or the simple how are you from Orange.

Got this with other companies as well so not just Orange.

[northernladuk]

I used to be with Orange and they did the same to me as well. Occasionally they would ring me up and tell me they were reducing my package by a couple of quid or adding a bit more data or something. It was bl**dy brilliant. Been with 02 and Vod since and nothing like that from them.

Never seemed to be a scam and have to admit at first it left me feeling a bit bemused but once I got used to it I found it very impressive.

Next time he rings tell him your mate with (O2/Vod/3) etc has something like free land line calls, free data, had rate reduced and see if they can help you. Might as well ask seems they ring you.

Odd when customer service goes that one step further we all crave for we feel bemused and accuse it of being a scam lol....