Reply to: Change Management

[MPwannadecentincome]

How would you do it if not in health sector...?

Good question - as I understand what drives change and motivates / demotivates people in most organisations in my industry I can develop an approach tailored to the particular circumstance to bring the people involved around to a new way of thinking. But I find this is rarely necessary in my industry, most of the time people are so bogged down in tedious manual processes they are thankful for some automation to lighten their workload and be able to concentrate on what their real job is supposed to be.

To me you have to be experienced in that industry to be successful in doing that, others may disagree.

Of course it still may not work, in which case you have to consider other options, like closing the project down (with all the politics that go with that), or just finding another job.

[MPwannadecentincome]

This is the main problem with the whole NPfIT programme - nobody asked the key stakeholders what they needed. It is now all about recovery.

This is the main problem with most salesman - they never ask the key stakeholders what they need as long as they can find someone to sign a contract. It is now all about recovery.

[Mephisto]

It pays £300 a day for 12 months at a time in some organisations!

BAU requirement too!!

[cojak]

Change management is about altering what has already been agreed. You need to consider scope, impact and roll-back options. If, however, the challenge is to sell a solution that the client is not happy with, or does not see the benefit of, you are already on a potential loser. Either you have to re-sell the original change justification to the client, or you have to understand what they feel is wrong with the proposed slution and get the deliverable changed. Ultimately, you are correcting a faulty initial premise, usually becuase the original work did not properly consult with all relevant stakeholders (or at least a representative sample of them).

Absolutely.

I think that the other answers mistook Service Management Change Management (after business analysis) for Business Change Management (before business analysis)

Oh - and I don't care if unrealistic expectations have been set if it means I can get a good day rate out of it...

[cojak]

This is the main problem with the whole NPfIT programme - nobody asked the key stakeholders what they needed. It is now all about recovery.

And 99% of the time the problem lies with the Head Honcho. Granger always thought that he was the only key stakeholder and that no-one else's opinion mattered.

He was even more arrogant than the Consultants who always thought that they were God before he turned up...

Doomed to fail despite the best efforts of many more competent but less powerful people who tried to make it work...

[malvolio]

Ooh a Benefits Management case study!

Since I'm going on a BM course in a couple of weeks time that will prove mighty useful.

Ta Pzz!

If you have to manage the benefit realisation, someone has set unrealistic expectations...

Change management is about altering what has already been agreed. You need to consider scope, impact and roll-back options. If, however, the challenge is to sell a solution that the client is not happy with, or does not see the benefit of, you are already on a potential loser. Either you have to re-sell the original change justification to the client, or you have to understand what they feel is wrong with the proposed slution and get the deliverable changed. Ultimately, you are correcting a faulty initial premise, usually becuase the original work did not properly consult with all relevant stakeholders (or at least a representative sample of them).

This is the main problem with the whole NPfIT programme - nobody asked the key stakeholders what they needed. It is now all about recovery.

[Ardesco]

I could answer that question - can I apply for CM contracts?

CM hands out contracts now???

Must be something to do with I guess....

[Grinder]

I could answer that question - can I apply for CM contracts?

[thelurker]

More confused, what pages should I be looking at

[cojak]

Ooh a Benefits Management case study!

Since I'm going on a BM course in a couple of weeks time that will prove mighty useful.

Ta Pzz!

[pzz76077]

Try these case studies for ideas:

http://www.ogc.gov.uk/case_studies_c...se_studies.asp


PZZ

[thelurker]

IMO - well its possible the BA hasn't even got involved yet.

Typically someone has sold a promise to a customer, in this case a GP practise.

Then the real users come along and see what is the impact, they don't like it. Either they are too stuck in their ways and do not want to change, or there are genuine issues with the new way of working or new system or whatever.

In this case the PM is left to face the music - to find ways of 'encouraging' the customer to take on the change.

How to bring that about depends on a number of factors and techniques, I am not familiar with them all nor have I worked in the health sector - I am sure there are various unique things about each industry.

Good luck

How would you do it if not in health sector...?

[MPwannadecentincome]

IMO - well its possible the BA hasn't even got involved yet.

Typically someone has sold a promise to a customer, in this case a GP practise.

Then the real users come along and see what is the impact, they don't like it. Either they are too stuck in their ways and do not want to change, or there are genuine issues with the new way of working or new system or whatever.

In this case the PM is left to face the music - to find ways of 'encouraging' the customer to take on the change.

How to bring that about depends on a number of factors and techniques, I am not familiar with them all nor have I worked in the health sector - I am sure there are various unique things about each industry.

Good luck

[cojak]

That's a bit vague isn't it?

You could squeeze Chg Mgt in there if you tried but I'd tell them that I'd find out why they're unhappy first - a lot of that is in BA territory way before it got to the Change Mgr.

Probe reasons for the unhappiness - Not to requirements? Not to budget? Fearful of disrupting the surgery (now wandering into Chg Mgt territory...)?

[thelurker]

Can be anything I am told, but most likely a new IT system, have to present for 10 minutes.

Its a question more suited to interview so no idea how to stretch an answer to 10 minutes..