Headless chicken time at TUI Service Management?

[cojak]

I don't think that I implied that their Major Incident team is crap, but you never know.

Well, it’s still not up so there is no need to imply - TUI’s Service Management is indeed crap.

[SueEllen]

But maybe still Tweet Simon Calder. I sometimes wonder if there is an 'expert' that features more often on TV and the news than him?

Apparently it's because he has manners and tries to answer everyone's questions on travel.

Starts reading his website - https://simoncalder.co.uk

Edited to say - he's from Crawley no wonder he likes travel.

[edison]

I worked for TUI for a while during the 2010s when it seemed that half their systems dated back to the era of Ceefax.

They did replace many of their systems over the next 5-6 ears and AFAIK have a mostly modern infrastructure and estate these days. They had some pretty good people in IT too.

But maybe still Tweet Simon Calder. I sometimes wonder if there is an 'expert' that features more often on TV and the news than him?

[vetran]

M$ were having global issues this morning. https://www.bbc.co.uk/news/technology-64397643

[SueEllen]

Having just looked on there, a few people have done so over the last couple of days, but no responses.

Have they all notified Simon Calder? @SimonCalder

Oh and he answers your travel questions on the 'gram - https://twitter.com/SimonCalder?ref_...Ctwgr%5Eauthor

[cojak]

I don't think that I implied that their Major Incident team is crap, but you never know.

[WTFH]

I'm crafting an eloquent tweet as we speak...

Having just looked on there, a few people have done so over the last couple of days, but no responses.

[cojak]

Nothing to stop you putting it on Twitter and notifying Simon Calder. It may then get fixed much quicker.

I'm crafting an eloquent tweet as we speak...

[SueEllen]

Nothing to stop you putting it on Twitter and notifying Simon Calder. It may then get fixed much quicker.

[cojak]

I've been trying to log into the TUI website that lets you input Advanced Passenger Information and holiday add-ons, but it's been down since Monday and yesterday a Customer Service bod nervously admitted that 'there's been a bit of a problem' and that it would be up later in the day.

But I haven't seen anything on Twitter that shows people complaining.

So I guess that the Major Incident team are at least competent at keeping it out of the public eye? Because it's certainly costing them money...