Originally posted by BrilloPad
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Reply to: Thompson Morgan horticulturists
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Previously on "Thompson Morgan horticulturists"
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Originally posted by JohntheBike View PostDear Customer,
Thank you for your valued custom and support through what has been an incredibly tough season for us.
We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.
We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.
The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.
We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.
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Originally posted by Old Greg View PostInneresting.
Thank you for your valued custom and support through what has been an incredibly tough season for us.
We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.
We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.
The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.
We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.
Leave a comment:
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Originally posted by TheCyclingProgrammer View PostWyevale are a garden centre chain. Not necessarily bad but they aren't going to stock a wide range. You must have a proper nursery or specialist/independent garden centre somewhere near you? I'm in Essex and there are at least half a dozen garden centres (including a Wyevale) in a 10 mile radius and 3 specialist nurseries (including Beth Chatto gardens) a bit further out.
Suppliers of | Plant finder & selector/RHS Gardening
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Originally posted by JohntheBike View Postat our local Wyevale nursery.
Suppliers of | Plant finder & selector/RHS Gardening
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Originally posted by TheCyclingProgrammer View PostI’d cancel your order if I were you and try and find a decent local nursery that you can visit and inspect the plants before purchase. I don’t even buy seeds from Thompson Morgan as they are generally overpriced.
Try the RHS supplier finder.
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Originally posted by Zigenare View PostWasn't it our resident TV star who provided bona fides?
He is real. Whether he's "for real" is anyone's guess...
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I’d cancel your order if I were you and try and find a decent local nursery that you can visit and inspect the plants before purchase. I don’t even buy seeds from Thompson Morgan as they are generally overpriced.
Try the RHS supplier finder.
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Originally posted by Zigenare View PostEh? No wonder I keep getting banned - what's racist about "his" post?
And Zig for using the racist word.
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